Document (#10147)

Author

May, N.

Title

¬A methodology for the measurement of quality of electronic databases

Source

Knowledge organization and quality management: Proc. of the 3rd International ISKO Conference, 20-24 June 1994, Copenhagen, Denmark. Ed.: H. Albrechtsen et al

Imprint

Frankfurt : INDEKS

Year

1994

Pages

S.58-59

Series

Advances in knowledge organization; vol.4

Abstract

Details the work of EQUIP consortium (comprising EUSIDIC, the European Association of Information Services, EUROLUG, European Online User Group and GAVEL, the European Consortium of Information Consulatants). EQUIP carried out an investigation during 1993 which involved: distribution and analysis of a questionnaire on service quality criteris through EUROLUG; case studies, by interview, of approaches to quality management in the information sector, and a review of the literature; considerations of databases criteria, identification of possible approaches to measurement of service quality. Discusses the results obtained so far and indictaes areas for further work

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