Document (#10081)

Author

Sjolander, E.
Sjolander, R.

Title

¬A strategic analysis of the delivery of service in two library reference departments

Source

College and research libraries. 56(1995) no.1, S.60-70

Year

1995

Abstract

Reports a comparative study of the reference services in 2 Florida university libraries: Florida State University; and West Floridy University; using the framework of a 5 task model for strategic management in organizations. The libraries serve different kinds of user populations; one serves doctoral level programmes; while the other serves only bachelor's and master's level programmes. They have similar missions, policies, and scopes of operation. Each department has a clear concept of the implementation of goal oriented programmes and explicit measurement of service quality is found in both cases. Service quality is more difficult to measure and no specific measures of service quality were found in either department

Theme

Informationsdienstleistungen

Location

USA

Similar documents (content)

1. Walton, C.; Covey, W.: Original cataloguing using CAT ME Plus at the University of Florida (1991) 0.17

   0.16502498 = sum of:
     0.16502498 = product of:
       0.82512486 = sum of:
         0.038531806 = weight(abstract_txt:libraries in 3853) [ClassicSimilarity], result of:
           0.038531806 = score(doc=3853,freq=1.0), product of:
             0.08144838 = queryWeight, product of:
               1.2506119 = boost
               3.78466 = idf(docFreq=2742, maxDocs=44421)
               0.017208105 = queryNorm
             0.4730825 = fieldWeight in 3853, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               3.78466 = idf(docFreq=2742, maxDocs=44421)
               0.125 = fieldNorm(doc=3853)
         0.17042926 = weight(abstract_txt:department in 3853) [ClassicSimilarity], result of:
           0.17042926 = score(doc=3853,freq=1.0), product of:
             0.2194652 = queryWeight, product of:
               2.0528827 = boost
               6.2125297 = idf(docFreq=241, maxDocs=44421)
               0.017208105 = queryNorm
             0.7765662 = fieldWeight in 3853, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               6.2125297 = idf(docFreq=241, maxDocs=44421)
               0.125 = fieldNorm(doc=3853)
         0.082809806 = weight(abstract_txt:university in 3853) [ClassicSimilarity], result of:
           0.082809806 = score(doc=3853,freq=1.0), product of:
             0.1552701 = queryWeight, product of:
               2.1148076 = boost
               4.2666197 = idf(docFreq=1693, maxDocs=44421)
               0.017208105 = queryNorm
             0.53332746 = fieldWeight in 3853, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               4.2666197 = idf(docFreq=1693, maxDocs=44421)
               0.125 = fieldNorm(doc=3853)
         0.3970501 = weight(abstract_txt:florida in 3853) [ClassicSimilarity], result of:
           0.3970501 = score(doc=3853,freq=1.0), product of:
             0.38568532 = queryWeight, product of:
               2.7214344 = boost
               8.235732 = idf(docFreq=31, maxDocs=44421)
               0.017208105 = queryNorm
             1.0294665 = fieldWeight in 3853, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               8.235732 = idf(docFreq=31, maxDocs=44421)
               0.125 = fieldNorm(doc=3853)
         0.13630393 = weight(abstract_txt:service in 3853) [ClassicSimilarity], result of:
           0.13630393 = score(doc=3853,freq=1.0), product of:
             0.23824207 = queryWeight, product of:
               3.0248618 = boost
               4.576989 = idf(docFreq=1241, maxDocs=44421)
               0.017208105 = queryNorm
             0.57212365 = fieldWeight in 3853, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               4.576989 = idf(docFreq=1241, maxDocs=44421)
               0.125 = fieldNorm(doc=3853)
       0.2 = coord(5/25)
   

2. Brown, J.D.: Using quality concepts to improve reference services (1994) 0.14

   0.14038195 = sum of:
     0.14038195 = product of:
       0.5849248 = sum of:
         0.059098028 = weight(abstract_txt:delivery in 8130) [ClassicSimilarity], result of:
           0.059098028 = score(doc=8130,freq=1.0), product of:
             0.10415194 = queryWeight, product of:
               6.0524936 = idf(docFreq=283, maxDocs=44421)
               0.017208105 = queryNorm
             0.56742126 = fieldWeight in 8130, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               6.0524936 = idf(docFreq=283, maxDocs=44421)
               0.09375 = fieldNorm(doc=8130)
         0.09491434 = weight(abstract_txt:reference in 8130) [ClassicSimilarity], result of:
           0.09491434 = score(doc=8130,freq=4.0), product of:
             0.11336959 = queryWeight, product of:
               1.4754673 = boost
               4.4651284 = idf(docFreq=1388, maxDocs=44421)
               0.017208105 = queryNorm
             0.8372116 = fieldWeight in 8130, product of:
               2.0 = tf(freq=4.0), with freq of:
                 4.0 = termFreq=4.0
               4.4651284 = idf(docFreq=1388, maxDocs=44421)
               0.09375 = fieldNorm(doc=8130)
         0.12782194 = weight(abstract_txt:department in 8130) [ClassicSimilarity], result of:
           0.12782194 = score(doc=8130,freq=1.0), product of:
             0.2194652 = queryWeight, product of:
               2.0528827 = boost
               6.2125297 = idf(docFreq=241, maxDocs=44421)
               0.017208105 = queryNorm
             0.58242464 = fieldWeight in 8130, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               6.2125297 = idf(docFreq=241, maxDocs=44421)
               0.09375 = fieldNorm(doc=8130)
         0.062107354 = weight(abstract_txt:university in 8130) [ClassicSimilarity], result of:
           0.062107354 = score(doc=8130,freq=1.0), product of:
             0.1552701 = queryWeight, product of:
               2.1148076 = boost
               4.2666197 = idf(docFreq=1693, maxDocs=44421)
               0.017208105 = queryNorm
             0.3999956 = fieldWeight in 8130, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               4.2666197 = idf(docFreq=1693, maxDocs=44421)
               0.09375 = fieldNorm(doc=8130)
         0.13875522 = weight(abstract_txt:quality in 8130) [ClassicSimilarity], result of:
           0.13875522 = score(doc=8130,freq=3.0), product of:
             0.18398607 = queryWeight, product of:
               2.3020747 = boost
               4.6444306 = idf(docFreq=1160, maxDocs=44421)
               0.017208105 = queryNorm
             0.75416154 = fieldWeight in 8130, product of:
               1.7320508 = tf(freq=3.0), with freq of:
                 3.0 = termFreq=3.0
               4.6444306 = idf(docFreq=1160, maxDocs=44421)
               0.09375 = fieldNorm(doc=8130)
         0.10222794 = weight(abstract_txt:service in 8130) [ClassicSimilarity], result of:
           0.10222794 = score(doc=8130,freq=1.0), product of:
             0.23824207 = queryWeight, product of:
               3.0248618 = boost
               4.576989 = idf(docFreq=1241, maxDocs=44421)
               0.017208105 = queryNorm
             0.42909274 = fieldWeight in 8130, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               4.576989 = idf(docFreq=1241, maxDocs=44421)
               0.09375 = fieldNorm(doc=8130)
       0.24 = coord(6/25)
   

3. Boisse, J.A.: Serving multicultural and multilingual populations in the libraries of the University of California (1996) 0.13

   0.13411993 = sum of:
     0.13411993 = product of:
       0.67059964 = sum of:
         0.034057625 = weight(abstract_txt:libraries in 725) [ClassicSimilarity], result of:
           0.034057625 = score(doc=725,freq=2.0), product of:
             0.08144838 = queryWeight, product of:
               1.2506119 = boost
               3.78466 = idf(docFreq=2742, maxDocs=44421)
               0.017208105 = queryNorm
             0.4181498 = fieldWeight in 725, product of:
               1.4142135 = tf(freq=2.0), with freq of:
                 2.0 = termFreq=2.0
               3.78466 = idf(docFreq=2742, maxDocs=44421)
               0.078125 = fieldNorm(doc=725)
         0.20996079 = weight(abstract_txt:populations in 725) [ClassicSimilarity], result of:
           0.20996079 = score(doc=725,freq=4.0), product of:
             0.17250897 = queryWeight, product of:
               1.286981 = boost
               7.7894444 = idf(docFreq=49, maxDocs=44421)
               0.017208105 = queryNorm
             1.2171007 = fieldWeight in 725, product of:
               2.0 = tf(freq=4.0), with freq of:
                 4.0 = termFreq=4.0
               7.7894444 = idf(docFreq=49, maxDocs=44421)
               0.078125 = fieldNorm(doc=725)
         0.07319422 = weight(abstract_txt:university in 725) [ClassicSimilarity], result of:
           0.07319422 = score(doc=725,freq=2.0), product of:
             0.1552701 = queryWeight, product of:
               2.1148076 = boost
               4.2666197 = idf(docFreq=1693, maxDocs=44421)
               0.017208105 = queryNorm
             0.4713993 = fieldWeight in 725, product of:
               1.4142135 = tf(freq=2.0), with freq of:
                 2.0 = termFreq=2.0
               4.2666197 = idf(docFreq=1693, maxDocs=44421)
               0.078125 = fieldNorm(doc=725)
         0.14755331 = weight(abstract_txt:service in 725) [ClassicSimilarity], result of:
           0.14755331 = score(doc=725,freq=3.0), product of:
             0.23824207 = queryWeight, product of:
               3.0248618 = boost
               4.576989 = idf(docFreq=1241, maxDocs=44421)
               0.017208105 = queryNorm
             0.61934197 = fieldWeight in 725, product of:
               1.7320508 = tf(freq=3.0), with freq of:
                 3.0 = termFreq=3.0
               4.576989 = idf(docFreq=1241, maxDocs=44421)
               0.078125 = fieldNorm(doc=725)
         0.20583366 = weight(abstract_txt:programmes in 725) [ClassicSimilarity], result of:
           0.20583366 = score(doc=725,freq=1.0), product of:
             0.3897543 = queryWeight, product of:
               3.3505986 = boost
               6.759825 = idf(docFreq=139, maxDocs=44421)
               0.017208105 = queryNorm
             0.52811134 = fieldWeight in 725, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               6.759825 = idf(docFreq=139, maxDocs=44421)
               0.078125 = fieldNorm(doc=725)
       0.2 = coord(5/25)
   

4. Kleeck, D. Van; Langford, G.; Lundgren, J.; Nakano, H.; O'Dell, A.J.; Shelton, T.: Managing bibliographic data quality in a consortial academic library : a case study (2016) 0.13

   0.12837584 = sum of:
     0.12837584 = product of:
       0.6418792 = sum of:
         0.040869147 = weight(abstract_txt:libraries in 133) [ClassicSimilarity], result of:
           0.040869147 = score(doc=133,freq=2.0), product of:
             0.08144838 = queryWeight, product of:
               1.2506119 = boost
               3.78466 = idf(docFreq=2742, maxDocs=44421)
               0.017208105 = queryNorm
             0.50177974 = fieldWeight in 133, product of:
               1.4142135 = tf(freq=2.0), with freq of:
                 2.0 = termFreq=2.0
               3.78466 = idf(docFreq=2742, maxDocs=44421)
               0.09375 = fieldNorm(doc=133)
         0.12782194 = weight(abstract_txt:department in 133) [ClassicSimilarity], result of:
           0.12782194 = score(doc=133,freq=1.0), product of:
             0.2194652 = queryWeight, product of:
               2.0528827 = boost
               6.2125297 = idf(docFreq=241, maxDocs=44421)
               0.017208105 = queryNorm
             0.58242464 = fieldWeight in 133, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               6.2125297 = idf(docFreq=241, maxDocs=44421)
               0.09375 = fieldNorm(doc=133)
         0.062107354 = weight(abstract_txt:university in 133) [ClassicSimilarity], result of:
           0.062107354 = score(doc=133,freq=1.0), product of:
             0.1552701 = queryWeight, product of:
               2.1148076 = boost
               4.2666197 = idf(docFreq=1693, maxDocs=44421)
               0.017208105 = queryNorm
             0.3999956 = fieldWeight in 133, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               4.2666197 = idf(docFreq=1693, maxDocs=44421)
               0.09375 = fieldNorm(doc=133)
         0.11329316 = weight(abstract_txt:quality in 133) [ClassicSimilarity], result of:
           0.11329316 = score(doc=133,freq=2.0), product of:
             0.18398607 = queryWeight, product of:
               2.3020747 = boost
               4.6444306 = idf(docFreq=1160, maxDocs=44421)
               0.017208105 = queryNorm
             0.61577034 = fieldWeight in 133, product of:
               1.4142135 = tf(freq=2.0), with freq of:
                 2.0 = termFreq=2.0
               4.6444306 = idf(docFreq=1160, maxDocs=44421)
               0.09375 = fieldNorm(doc=133)
         0.29778758 = weight(abstract_txt:florida in 133) [ClassicSimilarity], result of:
           0.29778758 = score(doc=133,freq=1.0), product of:
             0.38568532 = queryWeight, product of:
               2.7214344 = boost
               8.235732 = idf(docFreq=31, maxDocs=44421)
               0.017208105 = queryNorm
             0.77209985 = fieldWeight in 133, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               8.235732 = idf(docFreq=31, maxDocs=44421)
               0.09375 = fieldNorm(doc=133)
       0.2 = coord(5/25)
   

5. Gambles, B.; McGuire, K.: Information direct : setting up a fee-based public library service in Birmingham Public Libraries (1990) 0.13

   0.12505992 = sum of:
     0.12505992 = product of:
       0.6252996 = sum of:
         0.085556574 = weight(abstract_txt:policies in 3603) [ClassicSimilarity], result of:
           0.085556574 = score(doc=3603,freq=1.0), product of:
             0.11002596 = queryWeight, product of:
               1.0278125 = boost
               6.2208285 = idf(docFreq=239, maxDocs=44421)
               0.017208105 = queryNorm
             0.77760357 = fieldWeight in 3603, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               6.2208285 = idf(docFreq=239, maxDocs=44421)
               0.125 = fieldNorm(doc=3603)
         0.038531806 = weight(abstract_txt:libraries in 3603) [ClassicSimilarity], result of:
           0.038531806 = score(doc=3603,freq=1.0), product of:
             0.08144838 = queryWeight, product of:
               1.2506119 = boost
               3.78466 = idf(docFreq=2742, maxDocs=44421)
               0.017208105 = queryNorm
             0.4730825 = fieldWeight in 3603, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               3.78466 = idf(docFreq=2742, maxDocs=44421)
               0.125 = fieldNorm(doc=3603)
         0.17042926 = weight(abstract_txt:department in 3603) [ClassicSimilarity], result of:
           0.17042926 = score(doc=3603,freq=1.0), product of:
             0.2194652 = queryWeight, product of:
               2.0528827 = boost
               6.2125297 = idf(docFreq=241, maxDocs=44421)
               0.017208105 = queryNorm
             0.7765662 = fieldWeight in 3603, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               6.2125297 = idf(docFreq=241, maxDocs=44421)
               0.125 = fieldNorm(doc=3603)
         0.19447803 = weight(abstract_txt:strategic in 3603) [ClassicSimilarity], result of:
           0.19447803 = score(doc=3603,freq=1.0), product of:
             0.23965323 = queryWeight, product of:
               2.1452255 = boost
               6.4919815 = idf(docFreq=182, maxDocs=44421)
               0.017208105 = queryNorm
             0.8114977 = fieldWeight in 3603, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               6.4919815 = idf(docFreq=182, maxDocs=44421)
               0.125 = fieldNorm(doc=3603)
         0.13630393 = weight(abstract_txt:service in 3603) [ClassicSimilarity], result of:
           0.13630393 = score(doc=3603,freq=1.0), product of:
             0.23824207 = queryWeight, product of:
               3.0248618 = boost
               4.576989 = idf(docFreq=1241, maxDocs=44421)
               0.017208105 = queryNorm
             0.57212365 = fieldWeight in 3603, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               4.576989 = idf(docFreq=1241, maxDocs=44421)
               0.125 = fieldNorm(doc=3603)
       0.2 = coord(5/25)