Document (#19368)

Author

Whyte, G.
Bytheway, A.
Edwards, C.

Title

Understanding user perceptions of information systems success

Source

Journal of strategic information systems. 6(1997) no.1, S.35-68

Year

1997

Abstract

By reference to the service management literature and by using the repertory grid technique, develops a set of service attributes which give a good indication of user perceptions of information systems success. Examines their relationship with the nature of the organisation, the level and involvement of users, and the kind of system to which they relate. There is no single overall set of attributes that relate to user perceptions of success, but it is possible to find subsets that do. The measurement and analysis of these attributes are helpful in setting management policies and guidelines for the improvement of perceptions of information systems success

Theme

Information Resources Management

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