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Kramer, E.H.: Why roving reference : a case study in a small academic library (1996)
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Pieters, K.: PALS is alive and well (1995)
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Isaacson, D.: Pleasures and pitfalls that can make or break a reference encounter (1998)
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McCrank, L.J.: Reference expertise : paradigms, strategies, and systems (1993)
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Stam, D.C.: What reference librarians need to know (1992)
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