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Hernon, P.; McClure, C.R.: Quality of data issues in unobtrusive testing of library reference service : recommendations and strategies (1987)
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Hernon, P.; McClure, C.R.: Unobtrusive reference testing : the 55 percent rule (1986)
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Hernon, P.; McClure, C.R.: Electronic U.S. government information : policy issues and directions (1993)
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Hernon, P.: Utility measures, not performance measures, for library reference service? (1987)
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Hernon, P.: Disinformation and misinformation through the Internet : findings of an exploratory study (1995)
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Childers, T.A.: California's reference crisis (1994)
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Hopkinson, A.: International data exchange : a question of formats (1992)
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Felleman, J.: Symposium on geographic information systems : [Themenheft] (1990)
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Norman, S.: Copyright in the global information infrastructure (1995)
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Bicknell, T.: Focusing on quality reference service (1994)
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