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Altmann, O.: Internet in Öffentlichen Bibliotheken : Nutzungsmöglichkeiten und Probleme (1996)
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Altmann, O.: Internet in Öffentlichen Bibliotheken : Nutzungsmöglichkeiten und Probleme (1997)
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Altmann, R.: Digitale Dia-Archive : Bilddatenbanken bringen Ordnung in die digitale Foto- und Grafiksammlung (1998)
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Altmann, M.: Metadaten (2005)
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Altmann, O.; Becker, T.: Wissensmanagement innerhalb der Arbeitsorganisation (Öffentliche) Bibliothek (2003)
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Assessment and accountability in reference work (1992)
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Aghemo, A.: Come valutare il servizio di informazione (1993)
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Hayes, R.M.: Cost of electronic reference resources and LC : the library costing model (1996)
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Head, M.C.; Marcella, R.; Smith, J.M.: Are you being served? : The quality of business information provision in Scottish public libraries (1995)
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Tygett, M.; Lawson, V.L.; Weessies, K.: Using undergraduate marketing students in an ubobtrusive reference evaluation (1996)
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