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Duckett, B.: From reference library to information service : services in danger (2004)
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Edwin, A.; Fleming, D.: Reference and information services (1992)
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Assessment and accountability in reference work (1992)
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Stevens, N.D.: First-hand reflections on the realities of reference service (1995)
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Kaczor, S.: Reference service in an electronic age : a view from two worlds based on an SLA program (1995)
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