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Grogan, D.: More case studies in reference work (1972)
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Grogan, D.J.: New dimensions in British bibliographical control : a review article (1993)
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Grogan, D.J.: Unlocking the word-hoard : a review article (1994)
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Grogan, D.: Grogan's case studies in reference work : Vol.1-6 (1987)
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Grogan, D.: Practical reference work (1979)
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Thorell, L.: Doing business on the Internet (1994)
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Assessment and accountability in reference work (1992)
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Whitlatch, J.B.: Reference services : research methodologies for assessment and accountability (1992)
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Burton, M.K.: Reference interview : strategies for children (1998)
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Nardi, B.A.; O'Day, V.L.: Application and implications of agent technology for libraries (1998)
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