Document (#13077)

Author

Manikowski, D.

Title

Communication and the referral interview

Source

Information and referral. 16(1994), S.57-69

Year

1994

Abstract

Presents a 3-part model for the referral transaction based on the '3C's' training model used by INFO LINE of Los Angeles. Explains what happens during the contact, clarification and closure stages of a referral interview, and offers practical tips on each. Also discusses handling problem clients and looks in some detail at the nature of the specialist's role: a specialist can present information and suggestions for addressing a problem, but only the client can actually address it

Theme

Informationsdienstleistungen

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