Document (#13082)

Author

Nance, W.G.

Title

¬The art of making an effective referral

Source

Information and referral. 16(1994), S.49-56

Year

1994

Abstract

Outlines the 5 stages in the referral process: the client interview; assessing the client's situation; researching available resources; making the referral; and follow up. Stresses that the referral specialist must not be judgemental, and must actively listen to the client in order to understand his or her situation and to establish a trusting relationship upon which an effective referral can be built

Theme

Informationsdienstleistungen

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