Document (#10586)

Author

Kloeden, E. von

Title

Beraten will gelernt sein

Source

BuB. 41(1989) H.1, S.36-45

Year

1989

Abstract

Account of the enquiries addressed to a beginner at the central information desk of Oldenburg University library. The desk is placed were it is easily disturbed, especially by the telephone. For the more complex enquiries the librarian needs to question the user in order to formulate a specific query for searching. Librarians must choose whether to indicate the reference tools to the user or to find the information themselves. Hindrances are queues, lack of confidence in users, inexacteness of request.

Theme

Informationsdienstleistungen

Location

D
Oldenburg

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