Document (#26441)

Author

Owen, T.

Title

Success at the enquiry desk : Successful enquiry answering - every time

Issue

2nd rev. ed.

Imprint

London : Library Association

Year

1998

Pages

XI, 84 S

Isbn

1-85604-309-6

Series

The successful LIS professional

Abstract

An essential desk-book aiming to help the information professional to become self-sufficient in answering enquiries. Step by step, it guides the reader through all the stages of research, from finding out what the enquirer really wants, to providing a polished, value-added answer, including: Techniques for getting started - Tips for efficient search strategies - How much information to select - How to meet deadlines every time - How to choose between printed and electronic sources - What to do when the anser is nowhere to be found

Theme

Informationsdienstleistungen

COMPASS

Libraries / Reference services

LCSH

Reference services (Libraries)

DDC

025.52

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