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Mittler, E.: ¬Die moderne Bibliothek : Kommunikationsvermittlung und Informationsbearbeitung (1992) 1.00
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Stam, D.C.: What reference librarians need to know (1992) 1.00
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Webb, S.P.: Making a charge for library and information services (1994) 1.00
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Research in reference effectiveness : proceedings of a preconference sponsored by the Research and Statistics Committee, Management and Operation of Public Services Section, Reference and Adult Services Division, American Library Association, San Francisco, California, June 26, 1992 (1993) 1.00
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Hearty, J.; Smith, R.: Redefining services to libraries (1993) 1.00
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Machovec, G.S.: Estimating the number of PAC terminals and workstations for library online catalogs (1993) 1.00
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Siever, A.M.: Free-Net in Cleveland the Case Western Reserve University Library : linking community and university (1993) 1.00
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Polly, J.A.: Somebody knocking' : the public library at the electronic door (1993) 1.00
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Dowd, R.C.: I want to find out how to freebase cocaine or yet another unobtrusive test of reference performance (1989) 1.00
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Edmonds, L.: Reference services to special groups (1991) 1.00
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Cohen, J.: ¬The hermeneutics of the reference question (1993) 1.00
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Jennerich, E.Z.; Jennerich, E.J.: ¬The reference interview as a creative art (1987) 1.00
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Simon, E.: Information policy as cultural policy : cultural, economic and societal aspects (1993) 1.00
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Rosenstein, H.: Erstellung neuer Informationsdienstleistungen unter Berücksichtigung moderner Netzwerktechniken am Beispiel einer Wissenschaftlichen Spezialbibliothek (1994) 1.00
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Iivonen, M.: Challenges and opportunities of libraries as online search environments (1994) 1.00
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LaGuardia, C.; Boisse, J.: User needs, library mandates, and information magic (1994) 1.00
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Galvin, T.J.: Case studies and case method (1970) 1.00

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Bostian, R.; Robbins, A.: Effective instruction for searching CD-ROM indexes (1990) 1.00
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Instruction for information access in sci-tech libraries (1993) 1.00
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Mercado, H.: Library instruction and online database searching (1999) 1.00
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