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Tenopir, C.: Electronic reference options : tracking the changes (1995)
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Westbrook, L.: Unanswerable questions at the IPL : user expectations of e-mail reference (2009)
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StJohn, R.: ¬The pro se litigant (1993)
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Blandy, S.G.: What do faculty want? (1992)
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Letarte, K.M.; Turvey, M.R.; Bornemann, D.; Adams, D.L.: Practitioner perspectives on cataloging education for entry-level academic Librarians (2002)
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