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Schloman, B.F.: Managing reference services in an electronic environment (1993) 1.00
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Bobp, M.E.; Kratzert, M.; Richey, D.: ¬The emergence of systemwide electronic access to information sources : the experience of two California State University libraries (1993) 1.00
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Kleiner, J.P.: ¬The electronic library : the hub of the future's information networks (1993) 1.00
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Continuing education of reference librarians (1990) 1.00

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Blandy, S.G.: What to do until the expert comes : dealing with demands for multicultural international information now (1994) 1.00
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Schmidt, R.: ¬Das dritte Ohr : 'Informationsemphatie': Pflichtfach für Informationsmanager (1993) 1.00
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Herget, J.: Vom Wert des Informationszentrums : eine Fallstudie als Grundlage der strategischen Informationsplanung (1993) 1.00
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Bußmann, L.: Exklusives Wissen : in Online-Datenbanken stecken Informationen, die anderswo nicht zu finden sind (1993) 1.00
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Malan, C.: Personal strategies in reference work (1992) 1.00
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Whitlatch, J.B.: ¬The role of the academic reference librarian (1990) 1.00
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Ernestus, H.: Auf dem Wege zum Auskunftsdienst (1969) 1.00
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Fock, J.: ¬Die Auskunftserteilung als bibliothekarische Aufgabe (1962) 1.00
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Frasch, G.: ¬Der fragende Bibliotheksbenutzer : Auskunftsdienst als Öffentlichkeitsarbeit in Klein- und Mittelstädten (1976) 1.00
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Clements, D.W.G.: Use made of public reference libraries (1967) 1.00
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Hall, J.: Survey of information services in British university libraries (1975) 1.00
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Reference services (1964) 1.00

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Rothstein, S.: ¬The development of reference services through academic traditions, public library practice and special librarianship (1955) 1.00
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Shores, L.: Reference as the promotion of free enquiry (1976) 1.00
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Informationszentrum Öffentliche Bibliothek I (1971) 1.00

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Informationszentrum Öffentliche Bibliothek II : Fortbildungsseminar der Arbeitsstelle für das Büchereiwesen, 1971 (1973) 1.00
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