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Owen, T.: Success at the enquiry desk (1996) 9.40

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Lcsh: Reference services (Libraries)
Subject: Reference services (Libraries)

Grogan, D.: Grogan's case studies in reference work : Vol.1-6 (1987) 9.40

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Lcsh: Reference services (Libraries)
Subject: Reference services (Libraries)

Owen, T.: Success at the enquiry desk : Successful enquiry answering - every time (1998) 9.40

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Lcsh: Reference services (Libraries)
Subject: Reference services (Libraries)

Katz, W.A.: Introduction to reference work : Vol.1: Basic information sources; vol.2: Reference services and reference processes (1992) 9.40

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Lcsh: Reference services (Libraries)
Subject: Reference services (Libraries)

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