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  1. Crews, K.D.: ¬The accuracy of reference service : variables for research and implementation (1988) 4.07
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  2. Swift, I.I.: Classifying readers' questions (1934) 4.07
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  3. Maciuszko, K.L.: ¬A quiet revolution : community online systems (1990) 4.07
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  4. Gardner, R.J.: ¬The ten commandments for library customers (1975) 4.07
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  5. Ensor, P.: ¬The reference medium of choice : print or electronic (1994) 4.07
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  6. Questions (1978) 4.07
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  7. Lehnert, W.G.: ¬The process of question answering (1978) 4.07
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  8. School library reference services in the 90s : where we are, where we're heading (1994) 4.07
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  9. Conflicts in reference services (1985) 4.07
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  10. Umlauf, K.: Verbraucherberatung in der Stadtbibliothek Ludwigsburg (1989) 4.07
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  11. Derr, R.L.: Questions: definitions, structure, and classification (1985) 4.07
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  12. Does this completely answer your question? : color, 16 min (1992) 4.07
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  13. Libraries and information service today : the yearly chronicle (1991) 4.07
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  14. Reference and information services : a reader for the nineties (1991) 4.07
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  15. Jahoda, G.; Braunagel, J.S.: ¬The librarian and reference queries : a systematic approach (1980) 4.07
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  16. Lynch, M.J.: Reference interviews in public libraries (1978) 4.07
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  17. Markey, K.: Levels of question formulation in negotiation of information need during the online presearch interview : a proposed model (1981) 4.07
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  18. Derr, R.L.: Information seeking expressions of users (1984) 4.07
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  19. Derr, R.L.: ¬A conceptual analysis of information need (1983) 4.07
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  20. Bucknall, T.; Mangrum, R.: U-search : a user study of the CD-ROM service at the University of North Carolina at Chapel Hill (1992) 4.07
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