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Stelk, R.; Lu, S.: Eight days a week : the art of reference desk scheduling (1998)
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Moore, A.: As I sit studying : WWW-based reference services (1998)
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Tan, C.W.; Pan, S.L.; Lim, E.T.K.; Chan, C.M.L.: Managing knowledge conflicts in an interorganizational project : a case study of the Infocomm Development Authority of Singapore (2005)
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Library resources on the Internet : strategies for selection and use (1992)
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Information services policy manual : an outline (1994)
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