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Berberich, S.; Weimar, A.: Kunde und Katalog : Qualitätsmanagement für Katalogdienstleistungen (2005)
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Schwuchow, W.: Qualitätsmanagement für Informationsdienste (1993)
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Göcke, M.: Kundenorientiertes Qualitätsmanagement bei Informationsdienstleistern (1999)
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Sieglerschmidt, J.: ¬Das Museum als Interface (2004)
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Müller, H.: Qualitätsmanagement im FIZ Chemie Berlin (1998)
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