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Müller, C.: Sacherschließung - Zentrale Dienstleistung und Nutzung von Fremdleistungen. Bericht über ein dbi-Kolloquium (1984)
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Müller, E.: Suhler Erfahrungen mit der Schlagwortgebung (1991)
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Müller, W.: ¬Ein Weg zu einem VD 17 : Untersuchungen über eine Verzeichnung der deutschen Drucke des 17. Jahrhunderts (1990)
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Müller, G.: Zur Effizienz von Online-Literaturrecherchen : eine Analyse möglicher Faktoren, die die Recherchequalität beeinflussen (1988)
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Müller, G.: Prinzipien der Nachlaßerschließung in Bibliotheken und Literaturarchiven (1990)
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Schwuchow, W.: Qualitätsmanagement für Informationsdienste (1993)
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Göcke, M.: Kundenorientiertes Qualitätsmanagement bei Informationsdienstleistern (1999)
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Georgy, U.: Qualitätsmanagement bei Datenbankherstellern und -anbietern (2003)
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Kowalski, M.: Von der technischen Redaktion zum Qualitätsmanagement (1995)
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Qualitätsmanagement der Wertschöpfung : Sicherheit, Effizient, Motivation (1996)
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