Document (#22127)

Author

Göcke, M.

Title

Kundenorientiertes Qualitätsmanagement bei Informationsdienstleistern

Source

Password. 1999, H.9, S.22-30

Year

1999

Abstract

In den vergangenen Jahren hat die Bereitstellung und Verwendung von Information in unserer Gesellschaft einen immer höheren Stellenwert erlangt. Die professionelle Informationsbeschaffung und -verarbeitung ist unverzichtbarer Bestandteil des gesellschaftlichen Lebens. Angesichts von Informationsüberfluß bei gleichzeitigem Informationsmangel ist es für die Informationswirtschaft unerläßlich, sich intensiv mit Fragen des Qualitätsmanagement ihrer Dienstleistungen auseinanderzusetzen, weil sowohl die Qualität als auch der individuelle Nutzen der zur Verfügung stehenden Informationen an Bedeutung gewonnen haben und so neue Anforderungen an das Qualitäsmanagementsystem eines Informationsdienstleisters stellen

Similar documents (content)

1. Berberich, S.; Weimar, A.: Kunde und Katalog : Qualitätsmanagement für Katalogdienstleistungen (2005) 0.33

   0.32719052 = sum of:
     0.32719052 = product of:
       2.0449407 = sum of:
         0.076855704 = weight(abstract_txt:qualität in 4871) [ClassicSimilarity], result of:
           0.076855704 = score(doc=4871,freq=2.0), product of:
             0.112340055 = queryWeight, product of:
               1.0058134 = boost
               6.192079 = idf(docFreq=246, maxDocs=44421)
               0.018037682 = queryNorm
             0.6841345 = fieldWeight in 4871, product of:
               1.4142135 = tf(freq=2.0), with freq of:
                 2.0 = termFreq=2.0
               6.192079 = idf(docFreq=246, maxDocs=44421)
               0.078125 = fieldNorm(doc=4871)
         0.09113405 = weight(abstract_txt:dienstleistungen in 4871) [ClassicSimilarity], result of:
           0.09113405 = score(doc=4871,freq=2.0), product of:
             0.12585515 = queryWeight, product of:
               1.0645978 = boost
               6.553973 = idf(docFreq=171, maxDocs=44421)
               0.018037682 = queryNorm
             0.7241186 = fieldWeight in 4871, product of:
               1.4142135 = tf(freq=2.0), with freq of:
                 2.0 = termFreq=2.0
               6.553973 = idf(docFreq=171, maxDocs=44421)
               0.078125 = fieldNorm(doc=4871)
         0.10736302 = weight(abstract_txt:intensiv in 4871) [ClassicSimilarity], result of:
           0.10736302 = score(doc=4871,freq=1.0), product of:
             0.17687388 = queryWeight, product of:
               1.2620656 = boost
               7.769642 = idf(docFreq=50, maxDocs=44421)
               0.018037682 = queryNorm
             0.6070033 = fieldWeight in 4871, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               7.769642 = idf(docFreq=50, maxDocs=44421)
               0.078125 = fieldNorm(doc=4871)
         1.7695879 = weight(title_txt:qualitätsmanagement in 4871) [ClassicSimilarity], result of:
           1.7695879 = score(doc=4871,freq=1.0), product of:
             0.5072139 = queryWeight, product of:
               3.0224607 = boost
               9.303573 = idf(docFreq=10, maxDocs=44421)
               0.018037682 = queryNorm
             3.4888396 = fieldWeight in 4871, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               9.303573 = idf(docFreq=10, maxDocs=44421)
               0.375 = fieldNorm(doc=4871)
       0.16 = coord(4/25)
   

2. Georgy, U.: Qualitätsmanagement bei Datenbankherstellern und -anbietern (2003) 0.17

   0.17376937 = sum of:
     0.17376937 = product of:
       2.1721172 = sum of:
         0.107598 = weight(abstract_txt:qualität in 5737) [ClassicSimilarity], result of:
           0.107598 = score(doc=5737,freq=2.0), product of:
             0.112340055 = queryWeight, product of:
               1.0058134 = boost
               6.192079 = idf(docFreq=246, maxDocs=44421)
               0.018037682 = queryNorm
             0.95778835 = fieldWeight in 5737, product of:
               1.4142135 = tf(freq=2.0), with freq of:
                 2.0 = termFreq=2.0
               6.192079 = idf(docFreq=246, maxDocs=44421)
               0.109375 = fieldNorm(doc=5737)
         2.0645192 = weight(title_txt:qualitätsmanagement in 5737) [ClassicSimilarity], result of:
           2.0645192 = score(doc=5737,freq=1.0), product of:
             0.5072139 = queryWeight, product of:
               3.0224607 = boost
               9.303573 = idf(docFreq=10, maxDocs=44421)
               0.018037682 = queryNorm
             4.070313 = fieldWeight in 5737, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               9.303573 = idf(docFreq=10, maxDocs=44421)
               0.4375 = fieldNorm(doc=5737)
       0.08 = coord(2/25)
   

3. Hein, A.: Kosten und Nutzen : Qualitätsmanagement für Websites - von früher bis heute (2005) 0.13

   0.12666777 = sum of:
     0.12666777 = product of:
       1.5833471 = sum of:
         0.108690396 = weight(abstract_txt:qualität in 5918) [ClassicSimilarity], result of:
           0.108690396 = score(doc=5918,freq=1.0), product of:
             0.112340055 = queryWeight, product of:
               1.0058134 = boost
               6.192079 = idf(docFreq=246, maxDocs=44421)
               0.018037682 = queryNorm
             0.96751237 = fieldWeight in 5918, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               6.192079 = idf(docFreq=246, maxDocs=44421)
               0.15625 = fieldNorm(doc=5918)
         1.4746567 = weight(title_txt:qualitätsmanagement in 5918) [ClassicSimilarity], result of:
           1.4746567 = score(doc=5918,freq=1.0), product of:
             0.5072139 = queryWeight, product of:
               3.0224607 = boost
               9.303573 = idf(docFreq=10, maxDocs=44421)
               0.018037682 = queryNorm
             2.9073665 = fieldWeight in 5918, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               9.303573 = idf(docFreq=10, maxDocs=44421)
               0.3125 = fieldNorm(doc=5918)
       0.08 = coord(2/25)
   

4. Schwuchow, W.: Qualitätsmanagement für Informationsdienste (1993) 0.09

   0.094378024 = sum of:
     0.094378024 = product of:
       2.3594506 = sum of:
         2.3594506 = weight(title_txt:qualitätsmanagement in 3168) [ClassicSimilarity], result of:
           2.3594506 = score(doc=3168,freq=1.0), product of:
             0.5072139 = queryWeight, product of:
               3.0224607 = boost
               9.303573 = idf(docFreq=10, maxDocs=44421)
               0.018037682 = queryNorm
             4.6517863 = fieldWeight in 3168, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               9.303573 = idf(docFreq=10, maxDocs=44421)
               0.5 = fieldNorm(doc=3168)
       0.04 = coord(1/25)
   

5. Müller, H.: Qualitätsmanagement im FIZ Chemie Berlin (1998) 0.08

   0.08258077 = sum of:
     0.08258077 = product of:
       2.0645192 = sum of:
         2.0645192 = weight(title_txt:qualitätsmanagement in 3147) [ClassicSimilarity], result of:
           2.0645192 = score(doc=3147,freq=1.0), product of:
             0.5072139 = queryWeight, product of:
               3.0224607 = boost
               9.303573 = idf(docFreq=10, maxDocs=44421)
               0.018037682 = queryNorm
             4.070313 = fieldWeight in 3147, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               9.303573 = idf(docFreq=10, maxDocs=44421)
               0.4375 = fieldNorm(doc=3147)
       0.04 = coord(1/25)