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Bornemann-Jeske, B.: Barrierefreies Webdesign zwischen Webstandards und Universellem Design (2005)
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Berberich, S.; Weimar, A.: Kunde und Katalog : Qualitätsmanagement für Katalogdienstleistungen (2005)
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Radtke, A.; Charlier, M.: Barrierefreies Webdesign : attraktive Websites zugänglich gestalten ; [berücksichtigt detailliert BITV ; echter Workshop von Analyse bis Relaunch ; im Web: authentisches Praxisprojekt im Vorher-Nachher-Zustand] (2006)
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Adler, O.; Pohl, J.: Frustfreie Websites : Benutzerfreundliches Webdesign (2003)
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Göcke, M.: Kundenorientiertes Qualitätsmanagement bei Informationsdienstleistern (1999)
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