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Norman, O.G.: Marketing reference services (1995)
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Deschâtelets, G.: ¬The three languages theory in information retrieval (1986)
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Arnold, S.E.: New media marketing : using consumer online services and the Internet to sell (1994)
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Norman, O.G.: Marketing libraries and information services. : an annotated guide to recent trends and development (1989)
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Hawkins, D.T.: Growth trends in the electronic information services market (1993)
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