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Jacobsen, T.E.: 'All I need is in the computer' : reference and bibliographic instruction in the age of CD-ROMs (1992)
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Head, M.C.; Marcella, R.; Smith, J.M.: Are you being served? : The quality of business information provision in Scottish public libraries (1995)
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Nardi, B.A.; O'Day, V.: Intelligent agents : what we learned at the library (1996)
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Lewis, D.W.: Making academic reference service work (1994)
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Sever, I.: Academic library users and electronic retrieval systems (1995)
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