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Albrecht, R.: Benutzersupport via Chat : Ein Praxis- und Erfahrungsbericht der HeBIS-Verbundzentrale (2012)
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Scheven, E.: Effiziente Sacherschließung in schwierigen Zeiten : Gedanken zur Zukunft der SWD (2005)
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Maas, J.F.: Inhaltserschließung für Discovery-Systeme gestalten (2021)
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Raicher, E.: Möglichkeiten und Grenzen von Primo bei der Einführung in deutschsprachigen Bibliotheken und Bibliotheksverbünden (2010)
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Strötgen, R.: Anfragetransfers zur Integration von Internetquellen in Digitalen Bibliotheken auf der Grundlage statistischer Termrelationen (2007)
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