Document (#37147)

Author
Albrecht, R.
Title
Benutzersupport via Chat : Ein Praxis- und Erfahrungsbericht der HeBIS-Verbundzentrale
Source
Bibliotheksdienst. 46(2012) H.5, S.416-424
Year
2012
Series
Themen
Abstract
Benutzersupport gehört zu den klassischen Aufgabenfeldern einer Verbundzentrale - allerdings meint der Begriff "Benutzer" in diesem Fall meist eher Bibliothekare, die die von der Verbundzentrale angebotenen Dienstleistungen zur Unterstützung ihrer lokalen Geschäftsgänge nutzen. Seit Ende des letzten Jahrtausends sind die Verbünde aber mit der Entwicklung neuer Nachweis- und Rechercheinstrumente und der flächendeckenden Einführung der (verbundübergreifenden) Online-Fernleihe auch in das direkte Geschäft mit dem Endkunden eingestiegen. Daraus resultiert, dass auch der klassische "Benutzer" Hilfe und Unterstützung bei der Verbundzentrale als Anbieter von Dienstleistungen nachfragt. Allein schon der Dschungel an Nachweisoberflächen - VerbundOPAC, Verbundportal, OLC-Bestände, Spezialbibliografien, Datenbanken, lokaler OPAC usw. - stellt für ihn insofern eine Herausforderung dar, als ihm meistens gar nicht klar ist, für welche Recherche welches Produkt eingesetzt werden sollte. Nicht von ungefähr kommt der Ruf der Benutzer nach einer einfachen, Google-ähnlichen Suchei (wenn sie nicht ohnehin gleich zu der Suchmaschine gehen und dort ihr Recherche-Glück versuchen!). Aber selbst, wenn der Benutzer die für ihn "richtige" Oberfläche gewählt hat, scheitert er noch oft genug an der Recherche selbst oder aber an der Frage, wie er an die gefundenen und für ihn interessanten Ressourcen herankommt und sie sich beschaffen kann. Die HeBIS-Verbundzentrale stellt sich seit Jahren aktiv den Problemen der Nutzer ihrer Dienstleistungen, indem sie in allen von ihr angebotenen Oberflächen eine Kontaktaufnahme anbietet. Standard ist die Angabe einer E-Mail-Adresse, unter der Support angefordert werden kann. Im HeBIS-Portal steht ein Anfrage-Formular zur Verfügung, bei dessen Versand automatisch Angaben zur durchgeführten Recherche mit übermittelt werden, um den Support zielgerichtet gestalten zu können. Obwohl nicht ausdrücklich angeboten, suchen einige Benutzer aber auch den telefonischen Kontakt und damit den direkten Dialog mit der Verbundzentrale; die Telefonnummern der Mitarbeiter und ihre Zuständigkeiten sind dem WWW-Angebot der Verbundzentrale zu entnehmen. In einem Kalenderjahr kommen auf diese Weise einige hundert Benutzeranfragen an die Verbundzentrale zusammen.
Theme
Informationsdienstleistungen
Object
HeBIS
Location
D
Hessen

Similar documents (author)

  1. Albrecht, H.F.: ¬Die Randlochkartei als rationelles Hilfsmittel im gewerblichen Rechtsschutz (1954) 5.41 
    5.4105906 = sum of:
  5.4105906 = weight(author_txt:albrecht in 2454) [ClassicSimilarity], result of:
    5.4105906 = fieldWeight in 2454, product of:
      1.0 = tf(freq=1.0), with freq of:
        1.0 = termFreq=1.0
      8.656945 = idf(docFreq=20, maxDocs=44421)
      0.625 = fieldNorm(doc=2454)
  2. Albrecht, R.: BISMAS + Diskette = Bestellung : das Bestellverfahren für deutsche Titel an der Stadt- und Universitätsbibliothek Frankfurt (1993) 5.41 
    5.4105906 = sum of:
  5.4105906 = weight(author_txt:albrecht in 4431) [ClassicSimilarity], result of:
    5.4105906 = fieldWeight in 4431, product of:
      1.0 = tf(freq=1.0), with freq of:
        1.0 = termFreq=1.0
      8.656945 = idf(docFreq=20, maxDocs=44421)
      0.625 = fieldNorm(doc=4431)
  3. Albrecht, C.: ¬Die Entdeckung der Weitschweifigkeit : Über das Glück, mit Markow-Ketten zu rasseln: Die Schriften Claude E. Shannons (2001) 5.41 
    5.4105906 = sum of:
  5.4105906 = weight(author_txt:albrecht in 6643) [ClassicSimilarity], result of:
    5.4105906 = fieldWeight in 6643, product of:
      1.0 = tf(freq=1.0), with freq of:
        1.0 = termFreq=1.0
      8.656945 = idf(docFreq=20, maxDocs=44421)
      0.625 = fieldNorm(doc=6643)
  4. Albrecht, C.: ¬Ein Barbar in Bielefeld : Es hallt ein Ruf wie Donnerhall: Schließt die Biblitheken (2002) 5.41 
    5.4105906 = sum of:
  5.4105906 = weight(author_txt:albrecht in 1313) [ClassicSimilarity], result of:
    5.4105906 = fieldWeight in 1313, product of:
      1.0 = tf(freq=1.0), with freq of:
        1.0 = termFreq=1.0
      8.656945 = idf(docFreq=20, maxDocs=44421)
      0.625 = fieldNorm(doc=1313)
  5. Albrecht, C.: Begrabt die Bibliotheken! : Unser Kulturauftrag ist die Digitalisierung (2002) 5.41 
    5.4105906 = sum of:
  5.4105906 = weight(author_txt:albrecht in 1524) [ClassicSimilarity], result of:
    5.4105906 = fieldWeight in 1524, product of:
      1.0 = tf(freq=1.0), with freq of:
        1.0 = termFreq=1.0
      8.656945 = idf(docFreq=20, maxDocs=44421)
      0.625 = fieldNorm(doc=1524)

Similar documents (content)

  1. Junger, U.; Hapke, T.: Erschließung 2013: Visionen und mögliche Entwicklungen : Bericht über einen Workshop der Facharbeitsgruppe Erschließung und Informationsvermittlung auf der 12. Verbundkonferenz des Gemeinsamen Bibliotheksverbundes am 11. September 2008 in der Staatsbibliothek zu Berlin - Preußischer Kulturbesitz (2008) 0.19 
    0.18950345 = sum of:
  0.18950345 = product of:
    0.5263984 = sum of:
      0.012956911 = weight(abstract_txt:seit in 3484) [ClassicSimilarity], result of:
        0.012956911 = score(doc=3484,freq=1.0), product of:
          0.06632961 = queryWeight, product of:
            1.0394353 = boost
            5.0007367 = idf(docFreq=812, maxDocs=44421)
            0.012760744 = queryNorm
          0.19534127 = fieldWeight in 3484, product of:
            1.0 = tf(freq=1.0), with freq of:
              1.0 = termFreq=1.0
            5.0007367 = idf(docFreq=812, maxDocs=44421)
            0.0390625 = fieldNorm(doc=3484)
      0.01995225 = weight(abstract_txt:wenn in 3484) [ClassicSimilarity], result of:
        0.01995225 = score(doc=3484,freq=2.0), product of:
          0.070203334 = queryWeight, product of:
            1.0693567 = boost
            5.144689 = idf(docFreq=703, maxDocs=44421)
            0.012760744 = queryNorm
          0.2842066 = fieldWeight in 3484, product of:
            1.4142135 = tf(freq=2.0), with freq of:
              2.0 = termFreq=2.0
            5.144689 = idf(docFreq=703, maxDocs=44421)
            0.0390625 = fieldNorm(doc=3484)
      0.013415963 = weight(abstract_txt:werden in 3484) [ClassicSimilarity], result of:
        0.013415963 = score(doc=3484,freq=4.0), product of:
          0.04895512 = queryWeight, product of:
            1.0936753 = boost
            3.507791 = idf(docFreq=3617, maxDocs=44421)
            0.012760744 = queryNorm
          0.27404618 = fieldWeight in 3484, product of:
            2.0 = tf(freq=4.0), with freq of:
              4.0 = termFreq=4.0
            3.507791 = idf(docFreq=3617, maxDocs=44421)
            0.0390625 = fieldNorm(doc=3484)
      0.016284604 = weight(abstract_txt:auch in 3484) [ClassicSimilarity], result of:
        0.016284604 = score(doc=3484,freq=4.0), product of:
          0.055705965 = queryWeight, product of:
            1.166649 = boost
            3.7418423 = idf(docFreq=2862, maxDocs=44421)
            0.012760744 = queryNorm
          0.29233143 = fieldWeight in 3484, product of:
            2.0 = tf(freq=4.0), with freq of:
              4.0 = termFreq=4.0
            3.7418423 = idf(docFreq=2862, maxDocs=44421)
            0.0390625 = fieldNorm(doc=3484)
      0.00909642 = weight(abstract_txt:einer in 3484) [ClassicSimilarity], result of:
        0.00909642 = score(doc=3484,freq=1.0), product of:
          0.059976883 = queryWeight, product of:
            1.210546 = boost
            3.882635 = idf(docFreq=2486, maxDocs=44421)
            0.012760744 = queryNorm
          0.15166543 = fieldWeight in 3484, product of:
            1.0 = tf(freq=1.0), with freq of:
              1.0 = termFreq=1.0
            3.882635 = idf(docFreq=2486, maxDocs=44421)
            0.0390625 = fieldNorm(doc=3484)
      0.028417135 = weight(abstract_txt:nicht in 3484) [ClassicSimilarity], result of:
        0.028417135 = score(doc=3484,freq=5.0), product of:
          0.08249862 = queryWeight, product of:
            1.6393892 = boost
            3.9435613 = idf(docFreq=2339, maxDocs=44421)
            0.012760744 = queryNorm
          0.3444559 = fieldWeight in 3484, product of:
            2.236068 = tf(freq=5.0), with freq of:
              5.0 = termFreq=5.0
            3.9435613 = idf(docFreq=2339, maxDocs=44421)
            0.0390625 = fieldNorm(doc=3484)
      0.034522925 = weight(abstract_txt:aber in 3484) [ClassicSimilarity], result of:
        0.034522925 = score(doc=3484,freq=3.0), product of:
          0.11136476 = queryWeight, product of:
            1.9047264 = boost
            4.581832 = idf(docFreq=1235, maxDocs=44421)
            0.012760744 = queryNorm
          0.30999866 = fieldWeight in 3484, product of:
            1.7320508 = tf(freq=3.0), with freq of:
              3.0 = termFreq=3.0
            4.581832 = idf(docFreq=1235, maxDocs=44421)
            0.0390625 = fieldNorm(doc=3484)
      0.048165794 = weight(abstract_txt:recherche in 3484) [ClassicSimilarity], result of:
        0.048165794 = score(doc=3484,freq=1.0), product of:
          0.20054367 = queryWeight, product of:
            2.5560138 = boost
            6.148508 = idf(docFreq=257, maxDocs=44421)
            0.012760744 = queryNorm
          0.2401761 = fieldWeight in 3484, product of:
            1.0 = tf(freq=1.0), with freq of:
              1.0 = termFreq=1.0
            6.148508 = idf(docFreq=257, maxDocs=44421)
            0.0390625 = fieldNorm(doc=3484)
      0.34358644 = weight(abstract_txt:verbundzentrale in 3484) [ClassicSimilarity], result of:
        0.34358644 = score(doc=3484,freq=2.0), product of:
          0.74314547 = queryWeight, product of:
            6.95842 = boost
            8.369263 = idf(docFreq=27, maxDocs=44421)
            0.012760744 = queryNorm
          0.46234077 = fieldWeight in 3484, product of:
            1.4142135 = tf(freq=2.0), with freq of:
              2.0 = termFreq=2.0
            8.369263 = idf(docFreq=27, maxDocs=44421)
            0.0390625 = fieldNorm(doc=3484)
    0.36 = coord(9/25)
  2. Boiger, W.: Entwicklung und Implementierung eines MARC21-MARCXML-Konverters in der Programmiersprache Perl (2015) 0.19 
    0.1884108 = sum of:
  0.1884108 = product of:
    0.785045 = sum of:
      0.020731058 = weight(abstract_txt:seit in 3466) [ClassicSimilarity], result of:
        0.020731058 = score(doc=3466,freq=1.0), product of:
          0.06632961 = queryWeight, product of:
            1.0394353 = boost
            5.0007367 = idf(docFreq=812, maxDocs=44421)
            0.012760744 = queryNorm
          0.31254604 = fieldWeight in 3466, product of:
            1.0 = tf(freq=1.0), with freq of:
              1.0 = termFreq=1.0
            5.0007367 = idf(docFreq=812, maxDocs=44421)
            0.0625 = fieldNorm(doc=3466)
      0.032573655 = weight(abstract_txt:ihrer in 3466) [ClassicSimilarity], result of:
        0.032573655 = score(doc=3466,freq=2.0), product of:
          0.07115316 = queryWeight, product of:
            1.0765663 = boost
            5.1793747 = idf(docFreq=679, maxDocs=44421)
            0.012760744 = queryNorm
          0.45779637 = fieldWeight in 3466, product of:
            1.4142135 = tf(freq=2.0), with freq of:
              2.0 = termFreq=2.0
            5.1793747 = idf(docFreq=679, maxDocs=44421)
            0.0625 = fieldNorm(doc=3466)
      0.015178429 = weight(abstract_txt:werden in 3466) [ClassicSimilarity], result of:
        0.015178429 = score(doc=3466,freq=2.0), product of:
          0.04895512 = queryWeight, product of:
            1.0936753 = boost
            3.507791 = idf(docFreq=3617, maxDocs=44421)
            0.012760744 = queryNorm
          0.31004784 = fieldWeight in 3466, product of:
            1.4142135 = tf(freq=2.0), with freq of:
              2.0 = termFreq=2.0
            3.507791 = idf(docFreq=3617, maxDocs=44421)
            0.0625 = fieldNorm(doc=3466)
      0.028718399 = weight(abstract_txt:selbst in 3466) [ClassicSimilarity], result of:
        0.028718399 = score(doc=3466,freq=1.0), product of:
          0.08242646 = queryWeight, product of:
            1.1587161 = boost
            5.5745983 = idf(docFreq=457, maxDocs=44421)
            0.012760744 = queryNorm
          0.3484124 = fieldWeight in 3466, product of:
            1.0 = tf(freq=1.0), with freq of:
              1.0 = termFreq=1.0
            5.5745983 = idf(docFreq=457, maxDocs=44421)
            0.0625 = fieldNorm(doc=3466)
      0.014554272 = weight(abstract_txt:einer in 3466) [ClassicSimilarity], result of:
        0.014554272 = score(doc=3466,freq=1.0), product of:
          0.059976883 = queryWeight, product of:
            1.210546 = boost
            3.882635 = idf(docFreq=2486, maxDocs=44421)
            0.012760744 = queryNorm
          0.2426647 = fieldWeight in 3466, product of:
            1.0 = tf(freq=1.0), with freq of:
              1.0 = termFreq=1.0
            3.882635 = idf(docFreq=2486, maxDocs=44421)
            0.0625 = fieldNorm(doc=3466)
      0.67328924 = weight(abstract_txt:verbundzentrale in 3466) [ClassicSimilarity], result of:
        0.67328924 = score(doc=3466,freq=3.0), product of:
          0.74314547 = queryWeight, product of:
            6.95842 = boost
            8.369263 = idf(docFreq=27, maxDocs=44421)
            0.012760744 = queryNorm
          0.90599924 = fieldWeight in 3466, product of:
            1.7320508 = tf(freq=3.0), with freq of:
              3.0 = termFreq=3.0
            8.369263 = idf(docFreq=27, maxDocs=44421)
            0.0625 = fieldNorm(doc=3466)
    0.24 = coord(6/25)
  3. Albrecht, R.; Körfer, N.: Online-Ressourcen in HeBIS : Neue Medien - neue Herausforderungen (2002) 0.19 
    0.1867759 = sum of:
  0.1867759 = product of:
    0.93387944 = sum of:
      0.020731058 = weight(abstract_txt:seit in 2094) [ClassicSimilarity], result of:
        0.020731058 = score(doc=2094,freq=1.0), product of:
          0.06632961 = queryWeight, product of:
            1.0394353 = boost
            5.0007367 = idf(docFreq=812, maxDocs=44421)
            0.012760744 = queryNorm
          0.31254604 = fieldWeight in 2094, product of:
            1.0 = tf(freq=1.0), with freq of:
              1.0 = termFreq=1.0
            5.0007367 = idf(docFreq=812, maxDocs=44421)
            0.0625 = fieldNorm(doc=2094)
      0.010732771 = weight(abstract_txt:werden in 2094) [ClassicSimilarity], result of:
        0.010732771 = score(doc=2094,freq=1.0), product of:
          0.04895512 = queryWeight, product of:
            1.0936753 = boost
            3.507791 = idf(docFreq=3617, maxDocs=44421)
            0.012760744 = queryNorm
          0.21923694 = fieldWeight in 2094, product of:
            1.0 = tf(freq=1.0), with freq of:
              1.0 = termFreq=1.0
            3.507791 = idf(docFreq=3617, maxDocs=44421)
            0.0625 = fieldNorm(doc=2094)
      0.013027683 = weight(abstract_txt:auch in 2094) [ClassicSimilarity], result of:
        0.013027683 = score(doc=2094,freq=1.0), product of:
          0.055705965 = queryWeight, product of:
            1.166649 = boost
            3.7418423 = idf(docFreq=2862, maxDocs=44421)
            0.012760744 = queryNorm
          0.23386514 = fieldWeight in 2094, product of:
            1.0 = tf(freq=1.0), with freq of:
              1.0 = termFreq=1.0
            3.7418423 = idf(docFreq=2862, maxDocs=44421)
            0.0625 = fieldNorm(doc=2094)
      0.5006642 = weight(abstract_txt:hebis in 2094) [ClassicSimilarity], result of:
        0.5006642 = score(doc=2094,freq=8.0), product of:
          0.31719372 = queryWeight, product of:
            2.7838871 = boost
            8.928879 = idf(docFreq=15, maxDocs=44421)
            0.012760744 = queryNorm
          1.5784177 = fieldWeight in 2094, product of:
            2.828427 = tf(freq=8.0), with freq of:
              8.0 = termFreq=8.0
            8.928879 = idf(docFreq=15, maxDocs=44421)
            0.0625 = fieldNorm(doc=2094)
      0.38872373 = weight(abstract_txt:verbundzentrale in 2094) [ClassicSimilarity], result of:
        0.38872373 = score(doc=2094,freq=1.0), product of:
          0.74314547 = queryWeight, product of:
            6.95842 = boost
            8.369263 = idf(docFreq=27, maxDocs=44421)
            0.012760744 = queryNorm
          0.5230789 = fieldWeight in 2094, product of:
            1.0 = tf(freq=1.0), with freq of:
              1.0 = termFreq=1.0
            8.369263 = idf(docFreq=27, maxDocs=44421)
            0.0625 = fieldNorm(doc=2094)
    0.2 = coord(5/25)
  4. Jacquin, A.: Endnutzerrecherchen in der regionalen Verbunddatenbank des Südwestdeutschen Bibliotheksverbundes (SWB) (1995) 0.17 
    0.17267047 = sum of:
  0.17267047 = product of:
    0.86335236 = sum of:
      0.016099155 = weight(abstract_txt:werden in 1445) [ClassicSimilarity], result of:
        0.016099155 = score(doc=1445,freq=1.0), product of:
          0.04895512 = queryWeight, product of:
            1.0936753 = boost
            3.507791 = idf(docFreq=3617, maxDocs=44421)
            0.012760744 = queryNorm
          0.3288554 = fieldWeight in 1445, product of:
            1.0 = tf(freq=1.0), with freq of:
              1.0 = termFreq=1.0
            3.507791 = idf(docFreq=3617, maxDocs=44421)
            0.09375 = fieldNorm(doc=1445)
      0.021831408 = weight(abstract_txt:einer in 1445) [ClassicSimilarity], result of:
        0.021831408 = score(doc=1445,freq=1.0), product of:
          0.059976883 = queryWeight, product of:
            1.210546 = boost
            3.882635 = idf(docFreq=2486, maxDocs=44421)
            0.012760744 = queryNorm
          0.36399704 = fieldWeight in 1445, product of:
            1.0 = tf(freq=1.0), with freq of:
              1.0 = termFreq=1.0
            3.882635 = idf(docFreq=2486, maxDocs=44421)
            0.09375 = fieldNorm(doc=1445)
      0.1267383 = weight(abstract_txt:angebotenen in 1445) [ClassicSimilarity], result of:
        0.1267383 = score(doc=1445,freq=1.0), product of:
          0.16924046 = queryWeight, product of:
            1.6603354 = boost
            7.9878955 = idf(docFreq=40, maxDocs=44421)
            0.012760744 = queryNorm
          0.7488652 = fieldWeight in 1445, product of:
            1.0 = tf(freq=1.0), with freq of:
              1.0 = termFreq=1.0
            7.9878955 = idf(docFreq=40, maxDocs=44421)
            0.09375 = fieldNorm(doc=1445)
      0.11559791 = weight(abstract_txt:recherche in 1445) [ClassicSimilarity], result of:
        0.11559791 = score(doc=1445,freq=1.0), product of:
          0.20054367 = queryWeight, product of:
            2.5560138 = boost
            6.148508 = idf(docFreq=257, maxDocs=44421)
            0.012760744 = queryNorm
          0.57642263 = fieldWeight in 1445, product of:
            1.0 = tf(freq=1.0), with freq of:
              1.0 = termFreq=1.0
            6.148508 = idf(docFreq=257, maxDocs=44421)
            0.09375 = fieldNorm(doc=1445)
      0.5830856 = weight(abstract_txt:verbundzentrale in 1445) [ClassicSimilarity], result of:
        0.5830856 = score(doc=1445,freq=1.0), product of:
          0.74314547 = queryWeight, product of:
            6.95842 = boost
            8.369263 = idf(docFreq=27, maxDocs=44421)
            0.012760744 = queryNorm
          0.7846184 = fieldWeight in 1445, product of:
            1.0 = tf(freq=1.0), with freq of:
              1.0 = termFreq=1.0
            8.369263 = idf(docFreq=27, maxDocs=44421)
            0.09375 = fieldNorm(doc=1445)
    0.2 = coord(5/25)
  5. Hindersmann, J.: ¬Der zentrale CD-ROM-/DVD-Service der Verbundzentrale des GBV (VZG) : Ein Erfahrungsbericht einer Anwenderbibliothek (2005) 0.17 
    0.16712628 = sum of:
  0.16712628 = product of:
    0.46423966 = sum of:
      0.011516527 = weight(abstract_txt:ihrer in 4213) [ClassicSimilarity], result of:
        0.011516527 = score(doc=4213,freq=1.0), product of:
          0.07115316 = queryWeight, product of:
            1.0765663 = boost
            5.1793747 = idf(docFreq=679, maxDocs=44421)
            0.012760744 = queryNorm
          0.16185546 = fieldWeight in 4213, product of:
            1.0 = tf(freq=1.0), with freq of:
              1.0 = termFreq=1.0
            5.1793747 = idf(docFreq=679, maxDocs=44421)
            0.03125 = fieldNorm(doc=4213)
      0.016099155 = weight(abstract_txt:werden in 4213) [ClassicSimilarity], result of:
        0.016099155 = score(doc=4213,freq=9.0), product of:
          0.04895512 = queryWeight, product of:
            1.0936753 = boost
            3.507791 = idf(docFreq=3617, maxDocs=44421)
            0.012760744 = queryNorm
          0.3288554 = fieldWeight in 4213, product of:
            3.0 = tf(freq=9.0), with freq of:
              9.0 = termFreq=9.0
            3.507791 = idf(docFreq=3617, maxDocs=44421)
            0.03125 = fieldNorm(doc=4213)
      0.014359199 = weight(abstract_txt:selbst in 4213) [ClassicSimilarity], result of:
        0.014359199 = score(doc=4213,freq=1.0), product of:
          0.08242646 = queryWeight, product of:
            1.1587161 = boost
            5.5745983 = idf(docFreq=457, maxDocs=44421)
            0.012760744 = queryNorm
          0.1742062 = fieldWeight in 4213, product of:
            1.0 = tf(freq=1.0), with freq of:
              1.0 = termFreq=1.0
            5.5745983 = idf(docFreq=457, maxDocs=44421)
            0.03125 = fieldNorm(doc=4213)
      0.011282305 = weight(abstract_txt:auch in 4213) [ClassicSimilarity], result of:
        0.011282305 = score(doc=4213,freq=3.0), product of:
          0.055705965 = queryWeight, product of:
            1.166649 = boost
            3.7418423 = idf(docFreq=2862, maxDocs=44421)
            0.012760744 = queryNorm
          0.20253316 = fieldWeight in 4213, product of:
            1.7320508 = tf(freq=3.0), with freq of:
              3.0 = termFreq=3.0
            3.7418423 = idf(docFreq=2862, maxDocs=44421)
            0.03125 = fieldNorm(doc=4213)
      0.01609445 = weight(abstract_txt:einige in 4213) [ClassicSimilarity], result of:
        0.01609445 = score(doc=4213,freq=1.0), product of:
          0.088940024 = queryWeight, product of:
            1.2036282 = boost
            5.790671 = idf(docFreq=368, maxDocs=44421)
            0.012760744 = queryNorm
          0.18095846 = fieldWeight in 4213, product of:
            1.0 = tf(freq=1.0), with freq of:
              1.0 = termFreq=1.0
            5.790671 = idf(docFreq=368, maxDocs=44421)
            0.03125 = fieldNorm(doc=4213)
      0.010291425 = weight(abstract_txt:einer in 4213) [ClassicSimilarity], result of:
        0.010291425 = score(doc=4213,freq=2.0), product of:
          0.059976883 = queryWeight, product of:
            1.210546 = boost
            3.882635 = idf(docFreq=2486, maxDocs=44421)
            0.012760744 = queryNorm
          0.17158985 = fieldWeight in 4213, product of:
            1.4142135 = tf(freq=2.0), with freq of:
              2.0 = termFreq=2.0
            3.882635 = idf(docFreq=2486, maxDocs=44421)
            0.03125 = fieldNorm(doc=4213)
      0.020333648 = weight(abstract_txt:nicht in 4213) [ClassicSimilarity], result of:
        0.020333648 = score(doc=4213,freq=4.0), product of:
          0.08249862 = queryWeight, product of:
            1.6393892 = boost
            3.9435613 = idf(docFreq=2339, maxDocs=44421)
            0.012760744 = queryNorm
          0.24647258 = fieldWeight in 4213, product of:
            2.0 = tf(freq=4.0), with freq of:
              4.0 = termFreq=4.0
            3.9435613 = idf(docFreq=2339, maxDocs=44421)
            0.03125 = fieldNorm(doc=4213)
      0.027618341 = weight(abstract_txt:aber in 4213) [ClassicSimilarity], result of:
        0.027618341 = score(doc=4213,freq=3.0), product of:
          0.11136476 = queryWeight, product of:
            1.9047264 = boost
            4.581832 = idf(docFreq=1235, maxDocs=44421)
            0.012760744 = queryNorm
          0.24799892 = fieldWeight in 4213, product of:
            1.7320508 = tf(freq=3.0), with freq of:
              3.0 = termFreq=3.0
            4.581832 = idf(docFreq=1235, maxDocs=44421)
            0.03125 = fieldNorm(doc=4213)
      0.33664462 = weight(abstract_txt:verbundzentrale in 4213) [ClassicSimilarity], result of:
        0.33664462 = score(doc=4213,freq=3.0), product of:
          0.74314547 = queryWeight, product of:
            6.95842 = boost
            8.369263 = idf(docFreq=27, maxDocs=44421)
            0.012760744 = queryNorm
          0.45299962 = fieldWeight in 4213, product of:
            1.7320508 = tf(freq=3.0), with freq of:
              3.0 = termFreq=3.0
            8.369263 = idf(docFreq=27, maxDocs=44421)
            0.03125 = fieldNorm(doc=4213)
    0.36 = coord(9/25)