Document (#3669)

Author

Kalin, S.W.

Title

¬The searching behavior of remote users : a study of one online public access catalog (OPAC)

Source

ASIS '91: Systems understanding people. Proc. of the 54th Ann. Meeting of the ASIS, vol.28, Washington, D.C., 27.-31.10.1991. Ed.: J.-M. Griffiths

Imprint

Medford : Learned Information Inc.

Year

1991

Pages

S.178-185

Abstract

This study aimed to determine if the searching behaviour of remote users of LIAS, Penn State's online catalogue differed from those using the OPAC within the library. More than 1.000 searches done by remote users (those accessing the system via either dial-access or the university's computer network) were compared to more than 1.000 searches done by in-house users. Each search was duplicated step by step and analysed according to a pre-determined set of criteria. Although few dramatic differences were found between the 2 groups, there were enough subtle differences to generate interest. In general, remote users are the more sophisticated searchers, bearing out the assumption that remote users seem to have a better conceptual knowledge of how an information system should operate. On the other hand, they struggle more with the procedural details of how to use the OPAC. Dial-access users seem to constitute a unique group of users: their searches are often quite different than those done by either network or in-house users

Theme

OPAC
Datenfernübertragung
Benutzerstudien

Object

LIAS

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