Document (#30222)

Author

Xie, H.I.
Wolfram, D.

Title

State digital library usability contributing organizational factors

Source

Journal of the American Society for Information Science and technology. 53(2002) no.13, S.1085-1097

Year

2002

Abstract

In this issue Xie and Wolfram study the Wisconsin state digital library BadgerLink to determine the organizational factors that lead to different use requirements and the degree to which these are met, as well as impact on physical libraries. To this end, usage data from EBSCOhost and ProQuest logs for BadgerLink were analyzed, 313 Wisconsin libraries of all types were surveyed (76% response rate), and analyzed along with 81 responses to a voluntary web survey of end users. Heaviest users were K-12 schools and institutions of higher education. Heaviest use sites were the two largest state universities and the state's largest public library. Small libraries were infrequent users. Web survey respondents were mature working professionals. Sixty percent searched for specific information, but 46% reported browsing in subject areas. Libraries with dedicated Internet access reported more frequent usage than those with dial-up connection. Those who accessed from libraries reported more frequent use than those at work or at home. Libraries that trained end users reported more use, but the majority of the web survey respondents reported themselves as self-taught. Logs confirm reported subject interests. Three surrogates were requested for every full text document but full text availability is reported as the reason for use by 30% of users. Availability has led to the cancellation of subscriptions in many libraries that are important promoters of the service. A model will need to include interactions based upon the influence of each involved participant on the others. It will also need to include the extension of the activities of one participant to other participant organizations and the communication among these organizations.

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5. Lim, S.: How and why do college students use Wikipedia? (2009) 0.16

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