Document (#27296)

Author

Lüdtke, H.

Title

Secret Patrons, Invisible Users : Digital Reference @ Your Library: Fundstücke einer nicht nur virtuellen Erkundung in den USA

Source

BuB. 56(2004) H.3, S.202-210

Year

2004

Abstract

Hat man die elektronische Barriere der Joseph-Regenstein-Bibliothek an der University of Chicago dank der gewährten library privileges erst einmal passiert, weist ein mustergültig platziertes, weithin sichtbares Schild in das Zentrum des Erdgeschosses: »Ask a librarian!« Es herrscht reger Betrieb, alle Opac- und Internet-Terminals sind besetzt. Am Auskunftsplatz aber zeigt sich nur selten ein Besucher. Gibt es keine Fragen? Dieser Eindruck täuscht! Oder vielmehr: Dies ist nicht das vollständige Bild.

Footnote

Mit einer Zusammenstellung: Facets of Quality for Digital reference"

Theme

Informationsdienstleistungen

Location

USA
Chicago

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