Document (#25710)

Author
Hofmann, U.
Title
Qualitäts- und Technologiemanagement in Bibliotheken
Imprint
Wiesbaden : Harrassowitz
Year
1998
Pages
XII,172 S
Isbn
3-447-04063-7
Series
Bibliotheksarbeit; 6
Abstract
Qualität der Dienstleistungen und Technologieeinsatz sind für Bibliotheken, Dokumentationseinrichtungen und alle weiteren Informationsdienstleistungsbetriebe kritische Erfolgsfaktoren. Um diese zu erfüllen, bietet Hofmann zahlreiche Hilfestellungen an. Er setzt sich mit den strategischen Herausforderungen von Bibliotheken auseinander und entwickelt entscheidungsunterstützende Instrumente eines Qualitäts- und Technologiemanagements. Anhand von Fallbeispielen und empirischen Untersuchungsergebnissen gibt Hofmann dem Leser die Möglichkeit, sich aktiv mit den Problemen eines Dienstleistungsmanagements in Bibliotheken auseinanderzusetzen
Theme
Information Resources Management
RSWK
Bibliothek / Qualitätsmanagement (21)
Bibliothek / Technologiemanagement (21)

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