-
Helber, S.; Stolletz, R.: Call Center Management in der Praxis : Strukturen und Prozesse betriebswirtschaftlich optimieren (2004)
0.49
0.48975292 = sum of:
0.48975292 = product of:
1.2243823 = sum of:
0.49084568 = weight(abstract_txt:call in 4444) [ClassicSimilarity], result of:
0.49084568 = score(doc=4444,freq=6.0), product of:
0.33381388 = queryWeight, product of:
1.220149 = boost
6.40315 = idf(docFreq=199, maxDocs=44421)
0.04272655 = queryNorm
1.4704173 = fieldWeight in 4444, product of:
2.4494898 = tf(freq=6.0), with freq of:
6.0 = termFreq=6.0
6.40315 = idf(docFreq=199, maxDocs=44421)
0.09375 = fieldNorm(doc=4444)
0.7335366 = weight(abstract_txt:center in 4444) [ClassicSimilarity], result of:
0.7335366 = score(doc=4444,freq=4.0), product of:
0.62930715 = queryWeight, product of:
2.3692288 = boost
6.2166705 = idf(docFreq=240, maxDocs=44421)
0.04272655 = queryNorm
1.1656257 = fieldWeight in 4444, product of:
2.0 = tf(freq=4.0), with freq of:
4.0 = termFreq=4.0
6.2166705 = idf(docFreq=240, maxDocs=44421)
0.09375 = fieldNorm(doc=4444)
0.4 = coord(2/5)
-
Rösch, H.: Digital Reference : Bibliothekarische Auskunft und Informationsvermittlung im Web (2003)
0.45
0.453042 = sum of:
0.453042 = product of:
1.132605 = sum of:
0.52746814 = weight(abstract_txt:contact in 2015) [ClassicSimilarity], result of:
0.52746814 = score(doc=2015,freq=2.0), product of:
0.45577213 = queryWeight, product of:
1.425721 = boost
7.48196 = idf(docFreq=67, maxDocs=44421)
0.04272655 = queryNorm
1.1573067 = fieldWeight in 2015, product of:
1.4142135 = tf(freq=2.0), with freq of:
2.0 = termFreq=2.0
7.48196 = idf(docFreq=67, maxDocs=44421)
0.109375 = fieldNorm(doc=2015)
0.6051368 = weight(abstract_txt:center in 2015) [ClassicSimilarity], result of:
0.6051368 = score(doc=2015,freq=2.0), product of:
0.62930715 = queryWeight, product of:
2.3692288 = boost
6.2166705 = idf(docFreq=240, maxDocs=44421)
0.04272655 = queryNorm
0.96159214 = fieldWeight in 2015, product of:
1.4142135 = tf(freq=2.0), with freq of:
2.0 = termFreq=2.0
6.2166705 = idf(docFreq=240, maxDocs=44421)
0.109375 = fieldNorm(doc=2015)
0.4 = coord(2/5)
-
Mautrich, M.: ¬Die Call Center-Euphorie : eine echte Chance für verbesserte und neue Dienstleistungen der Informationsspezialisten? (2000)
0.42
0.41907692 = sum of:
0.41907692 = product of:
1.0476923 = sum of:
0.4007738 = weight(abstract_txt:call in 6516) [ClassicSimilarity], result of:
0.4007738 = score(doc=6516,freq=9.0), product of:
0.33381388 = queryWeight, product of:
1.220149 = boost
6.40315 = idf(docFreq=199, maxDocs=44421)
0.04272655 = queryNorm
1.2005906 = fieldWeight in 6516, product of:
3.0 = tf(freq=9.0), with freq of:
9.0 = termFreq=9.0
6.40315 = idf(docFreq=199, maxDocs=44421)
0.0625 = fieldNorm(doc=6516)
0.6469185 = weight(abstract_txt:center in 6516) [ClassicSimilarity], result of:
0.6469185 = score(doc=6516,freq=7.0), product of:
0.62930715 = queryWeight, product of:
2.3692288 = boost
6.2166705 = idf(docFreq=240, maxDocs=44421)
0.04272655 = queryNorm
1.0279852 = fieldWeight in 6516, product of:
2.6457512 = tf(freq=7.0), with freq of:
7.0 = termFreq=7.0
6.2166705 = idf(docFreq=240, maxDocs=44421)
0.0625 = fieldNorm(doc=6516)
0.4 = coord(2/5)
-
Shih, Y.-F.; Alessi, S.M.: Effects of text versus voice on learning in multimedia courseware (1996)
0.38
0.3782993 = sum of:
0.3782993 = product of:
0.9457482 = sum of:
0.1286997 = weight(abstract_txt:multimedia in 823) [ClassicSimilarity], result of:
0.1286997 = score(doc=823,freq=1.0), product of:
0.22422221 = queryWeight, product of:
5.247843 = idf(docFreq=634, maxDocs=44421)
0.04272655 = queryNorm
0.57398283 = fieldWeight in 823, product of:
1.0 = tf(freq=1.0), with freq of:
1.0 = termFreq=1.0
5.247843 = idf(docFreq=634, maxDocs=44421)
0.109375 = fieldNorm(doc=823)
0.8170485 = weight(abstract_txt:voice in 823) [ClassicSimilarity], result of:
0.8170485 = score(doc=823,freq=4.0), product of:
0.48429 = queryWeight, product of:
1.4696484 = boost
7.7124834 = idf(docFreq=53, maxDocs=44421)
0.04272655 = queryNorm
1.6871058 = fieldWeight in 823, product of:
2.0 = tf(freq=4.0), with freq of:
4.0 = termFreq=4.0
7.7124834 = idf(docFreq=53, maxDocs=44421)
0.109375 = fieldNorm(doc=823)
0.4 = coord(2/5)
-
Burnett, K.: Multimedia and historical bibliography : new face or just another face-lift? (1993)
0.34
0.3354681 = sum of:
0.3354681 = product of:
0.83867025 = sum of:
0.14708537 = weight(abstract_txt:multimedia in 7057) [ClassicSimilarity], result of:
0.14708537 = score(doc=7057,freq=1.0), product of:
0.22422221 = queryWeight, product of:
5.247843 = idf(docFreq=634, maxDocs=44421)
0.04272655 = queryNorm
0.65598035 = fieldWeight in 7057, product of:
1.0 = tf(freq=1.0), with freq of:
1.0 = termFreq=1.0
5.247843 = idf(docFreq=634, maxDocs=44421)
0.125 = fieldNorm(doc=7057)
0.6915849 = weight(abstract_txt:center in 7057) [ClassicSimilarity], result of:
0.6915849 = score(doc=7057,freq=2.0), product of:
0.62930715 = queryWeight, product of:
2.3692288 = boost
6.2166705 = idf(docFreq=240, maxDocs=44421)
0.04272655 = queryNorm
1.0989624 = fieldWeight in 7057, product of:
1.4142135 = tf(freq=2.0), with freq of:
2.0 = termFreq=2.0
6.2166705 = idf(docFreq=240, maxDocs=44421)
0.125 = fieldNorm(doc=7057)
0.4 = coord(2/5)
