Document (#26016)

Author

Rösch, H.

Title

Digital Reference : Bibliothekarische Auskunft und Informationsvermittlung im Web

Source

B.I.T.online. 6(2003) H.2, S.113-127

Year

2003

Abstract

Amerikanische Bibliotheken sind im Internet nicht nur durch ihre Kataloge präsent, sondern bieten mit Digital Reference weitere Informationsdienstleistungen in diesem Medium an. Auskunft per E-Mail, Web-Formular und Chat sowie schließlich via Web Contact Center markieren die bisherigen Entwicklungsstufen. Web Contact Center wurden ursprünglich im Kontext von E-Commerce entwickelt. Sie umfassen eine Vielzahl von kommunikativen und kollaborativen Tools. Bibliotheken tragen damit der veränderten Medienkultur Rechnung und können den Herausforderungen der Informationsgesellschaft gerecht werden.

Theme

Informationsdienstleistungen
Internet

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