Document (#26016)

Author

Rösch, H.

Title

Digital Reference : Bibliothekarische Auskunft und Informationsvermittlung im Web

Source

B.I.T.online. 6(2003) H.2, S.113-127

Year

2003

Abstract

Amerikanische Bibliotheken sind im Internet nicht nur durch ihre Kataloge präsent, sondern bieten mit Digital Reference weitere Informationsdienstleistungen in diesem Medium an. Auskunft per E-Mail, Web-Formular und Chat sowie schließlich via Web Contact Center markieren die bisherigen Entwicklungsstufen. Web Contact Center wurden ursprünglich im Kontext von E-Commerce entwickelt. Sie umfassen eine Vielzahl von kommunikativen und kollaborativen Tools. Bibliotheken tragen damit der veränderten Medienkultur Rechnung und können den Herausforderungen der Informationsgesellschaft gerecht werden.

Theme

Informationsdienstleistungen
Internet

Similar documents (author)

1. Rösch, H.: Allegro ermöglicht Erzeugung von Bibliographien aus der Bibliotheksdatenbank (1994) 5.11

   5.1094418 = sum of:
     5.1094418 = weight(author_txt:rösch in 6675) [ClassicSimilarity], result of:
       5.1094418 = fieldWeight in 6675, product of:
         1.0 = tf(freq=1.0), with freq of:
           1.0 = termFreq=1.0
         8.175107 = idf(docFreq=33, maxDocs=44421)
         0.625 = fieldNorm(doc=6675)
   

2. Rösch, S.: "Natura è scritta in lingua mathematica" : Zahlen in der Natur und in der Kunst (1980) 5.11

   5.1094418 = sum of:
     5.1094418 = weight(author_txt:rösch in 93) [ClassicSimilarity], result of:
       5.1094418 = fieldWeight in 93, product of:
         1.0 = tf(freq=1.0), with freq of:
           1.0 = termFreq=1.0
         8.175107 = idf(docFreq=33, maxDocs=44421)
         0.625 = fieldNorm(doc=93)
   

3. Rösch, H.: Automatisches Indexieren - Ende der intellektuellen Sacherschließung? (1997) 5.11

   5.1094418 = sum of:
     5.1094418 = weight(author_txt:rösch in 670) [ClassicSimilarity], result of:
       5.1094418 = fieldWeight in 670, product of:
         1.0 = tf(freq=1.0), with freq of:
           1.0 = termFreq=1.0
         8.175107 = idf(docFreq=33, maxDocs=44421)
         0.625 = fieldNorm(doc=670)
   

4. Rösch, H.: Unternehmen als Kunden : Informationsangebote für kleinere und mittlere Unternehmen im Informationsverbund der Bibliotheken (1996) 5.11

   5.1094418 = sum of:
     5.1094418 = weight(author_txt:rösch in 1078) [ClassicSimilarity], result of:
       5.1094418 = fieldWeight in 1078, product of:
         1.0 = tf(freq=1.0), with freq of:
           1.0 = termFreq=1.0
         8.175107 = idf(docFreq=33, maxDocs=44421)
         0.625 = fieldNorm(doc=1078)
   

5. Rösch, H.: Informationsdienst in Bibliotheken - das hat uns gerade noch gefehlt! : Gedanken zur Aktualität eines alten Hutes (1998) 5.11

   5.1094418 = sum of:
     5.1094418 = weight(author_txt:rösch in 1837) [ClassicSimilarity], result of:
       5.1094418 = fieldWeight in 1837, product of:
         1.0 = tf(freq=1.0), with freq of:
           1.0 = termFreq=1.0
         8.175107 = idf(docFreq=33, maxDocs=44421)
         0.625 = fieldNorm(doc=1837)
   

Similar documents (content)

1. Weilenmann, A.-K.: Informationsdienstleistungen für virtuelle Universitäten (2000) 0.18

   0.18016605 = sum of:
     0.18016605 = product of:
       1.1260378 = sum of:
         0.064516366 = weight(abstract_txt:chat in 6517) [ClassicSimilarity], result of:
           0.064516366 = score(doc=6517,freq=1.0), product of:
             0.17714448 = queryWeight, product of:
               1.1394666 = boost
               7.769642 = idf(docFreq=50, maxDocs=44421)
               0.020008983 = queryNorm
             0.36420196 = fieldWeight in 6517, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               7.769642 = idf(docFreq=50, maxDocs=44421)
               0.046875 = fieldNorm(doc=6517)
         0.8955324 = weight(title_txt:informationsdienstleistungen in 6517) [ClassicSimilarity], result of:
           0.8955324 = score(doc=6517,freq=1.0), product of:
             0.21114595 = queryWeight, product of:
               1.2440252 = boost
               8.482592 = idf(docFreq=24, maxDocs=44421)
               0.020008983 = queryNorm
             4.241296 = fieldWeight in 6517, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               8.482592 = idf(docFreq=24, maxDocs=44421)
               0.5 = fieldNorm(doc=6517)
         0.042418897 = weight(abstract_txt:reference in 6517) [ClassicSimilarity], result of:
           0.042418897 = score(doc=6517,freq=3.0), product of:
             0.11701015 = queryWeight, product of:
               1.3096781 = boost
               4.4651284 = idf(docFreq=1388, maxDocs=44421)
               0.020008983 = queryNorm
             0.36252323 = fieldWeight in 6517, product of:
               1.7320508 = tf(freq=3.0), with freq of:
                 3.0 = termFreq=3.0
               4.4651284 = idf(docFreq=1388, maxDocs=44421)
               0.046875 = fieldNorm(doc=6517)
         0.12357021 = weight(abstract_txt:auskunft in 6517) [ClassicSimilarity], result of:
           0.12357021 = score(doc=6517,freq=1.0), product of:
             0.344218 = queryWeight, product of:
               2.2463095 = boost
               7.6584163 = idf(docFreq=56, maxDocs=44421)
               0.020008983 = queryNorm
             0.35898826 = fieldWeight in 6517, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               7.6584163 = idf(docFreq=56, maxDocs=44421)
               0.046875 = fieldNorm(doc=6517)
       0.16 = coord(4/25)
   

2. Schmidt, R.: Informationsvermittlung (2004) 0.11

   0.105928496 = sum of:
     0.105928496 = product of:
       1.3241062 = sum of:
         0.07267982 = weight(abstract_txt:vielzahl in 3938) [ClassicSimilarity], result of:
           0.07267982 = score(doc=3938,freq=1.0), product of:
             0.13643457 = queryWeight, product of:
               6.8186655 = idf(docFreq=131, maxDocs=44421)
               0.020008983 = queryNorm
             0.5327082 = fieldWeight in 3938, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               6.8186655 = idf(docFreq=131, maxDocs=44421)
               0.078125 = fieldNorm(doc=3938)
         1.2514265 = weight(title_txt:informationsvermittlung in 3938) [ClassicSimilarity], result of:
           1.2514265 = score(doc=3938,freq=1.0), product of:
             0.16625655 = queryWeight, product of:
               1.1038935 = boost
               7.5270805 = idf(docFreq=64, maxDocs=44421)
               0.020008983 = queryNorm
             7.5270805 = fieldWeight in 3938, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               7.5270805 = idf(docFreq=64, maxDocs=44421)
               1.0 = fieldNorm(doc=3938)
       0.08 = coord(2/25)
   

3. Ortwein, A.: InfoPoint (2005) 0.09

   0.08684597 = sum of:
     0.08684597 = product of:
       0.36185822 = sum of:
         0.064516366 = weight(abstract_txt:chat in 5319) [ClassicSimilarity], result of:
           0.064516366 = score(doc=5319,freq=1.0), product of:
             0.17714448 = queryWeight, product of:
               1.1394666 = boost
               7.769642 = idf(docFreq=50, maxDocs=44421)
               0.020008983 = queryNorm
             0.36420196 = fieldWeight in 5319, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               7.769642 = idf(docFreq=50, maxDocs=44421)
               0.046875 = fieldNorm(doc=5319)
         0.031529184 = weight(abstract_txt:digital in 5319) [ClassicSimilarity], result of:
           0.031529184 = score(doc=5319,freq=2.0), product of:
             0.10990637 = queryWeight, product of:
               1.2692999 = boost
               4.3274655 = idf(docFreq=1593, maxDocs=44421)
               0.020008983 = queryNorm
             0.28687313 = fieldWeight in 5319, product of:
               1.4142135 = tf(freq=2.0), with freq of:
                 2.0 = termFreq=2.0
               4.3274655 = idf(docFreq=1593, maxDocs=44421)
               0.046875 = fieldNorm(doc=5319)
         0.034634884 = weight(abstract_txt:reference in 5319) [ClassicSimilarity], result of:
           0.034634884 = score(doc=5319,freq=2.0), product of:
             0.11701015 = queryWeight, product of:
               1.3096781 = boost
               4.4651284 = idf(docFreq=1388, maxDocs=44421)
               0.020008983 = queryNorm
             0.295999 = fieldWeight in 5319, product of:
               1.4142135 = tf(freq=2.0), with freq of:
                 2.0 = termFreq=2.0
               4.4651284 = idf(docFreq=1388, maxDocs=44421)
               0.046875 = fieldNorm(doc=5319)
         0.041512273 = weight(abstract_txt:bibliotheken in 5319) [ClassicSimilarity], result of:
           0.041512273 = score(doc=5319,freq=2.0), product of:
             0.1320278 = queryWeight, product of:
               1.391187 = boost
               4.743019 = idf(docFreq=1051, maxDocs=44421)
               0.020008983 = queryNorm
             0.3144207 = fieldWeight in 5319, product of:
               1.4142135 = tf(freq=2.0), with freq of:
                 2.0 = termFreq=2.0
               4.743019 = idf(docFreq=1051, maxDocs=44421)
               0.046875 = fieldNorm(doc=5319)
         0.06609528 = weight(abstract_txt:center in 5319) [ClassicSimilarity], result of:
           0.06609528 = score(doc=5319,freq=1.0), product of:
             0.22681476 = queryWeight, product of:
               1.8234273 = boost
               6.2166705 = idf(docFreq=240, maxDocs=44421)
               0.020008983 = queryNorm
             0.29140642 = fieldWeight in 5319, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               6.2166705 = idf(docFreq=240, maxDocs=44421)
               0.046875 = fieldNorm(doc=5319)
         0.12357021 = weight(abstract_txt:auskunft in 5319) [ClassicSimilarity], result of:
           0.12357021 = score(doc=5319,freq=1.0), product of:
             0.344218 = queryWeight, product of:
               2.2463095 = boost
               7.6584163 = idf(docFreq=56, maxDocs=44421)
               0.020008983 = queryNorm
             0.35898826 = fieldWeight in 5319, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               7.6584163 = idf(docFreq=56, maxDocs=44421)
               0.046875 = fieldNorm(doc=5319)
       0.24 = coord(6/25)
   

4. Albrecht, R.: Digitale Auskunft im Verbund : Ein Jahr InfoPoint Rhein-Main (2005) 0.08

   0.07661133 = sum of:
     0.07661133 = product of:
       0.38305667 = sum of:
         0.029726 = weight(abstract_txt:digital in 5305) [ClassicSimilarity], result of:
           0.029726 = score(doc=5305,freq=1.0), product of:
             0.10990637 = queryWeight, product of:
               1.2692999 = boost
               4.3274655 = idf(docFreq=1593, maxDocs=44421)
               0.020008983 = queryNorm
             0.2704666 = fieldWeight in 5305, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               4.3274655 = idf(docFreq=1593, maxDocs=44421)
               0.0625 = fieldNorm(doc=5305)
         0.032654084 = weight(abstract_txt:reference in 5305) [ClassicSimilarity], result of:
           0.032654084 = score(doc=5305,freq=1.0), product of:
             0.11701015 = queryWeight, product of:
               1.3096781 = boost
               4.4651284 = idf(docFreq=1388, maxDocs=44421)
               0.020008983 = queryNorm
             0.27907053 = fieldWeight in 5305, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               4.4651284 = idf(docFreq=1388, maxDocs=44421)
               0.0625 = fieldNorm(doc=5305)
         0.067789264 = weight(abstract_txt:bibliotheken in 5305) [ClassicSimilarity], result of:
           0.067789264 = score(doc=5305,freq=3.0), product of:
             0.1320278 = queryWeight, product of:
               1.391187 = boost
               4.743019 = idf(docFreq=1051, maxDocs=44421)
               0.020008983 = queryNorm
             0.51344687 = fieldWeight in 5305, product of:
               1.7320508 = tf(freq=3.0), with freq of:
                 3.0 = termFreq=3.0
               4.743019 = idf(docFreq=1051, maxDocs=44421)
               0.0625 = fieldNorm(doc=5305)
         0.08812704 = weight(abstract_txt:center in 5305) [ClassicSimilarity], result of:
           0.08812704 = score(doc=5305,freq=1.0), product of:
             0.22681476 = queryWeight, product of:
               1.8234273 = boost
               6.2166705 = idf(docFreq=240, maxDocs=44421)
               0.020008983 = queryNorm
             0.3885419 = fieldWeight in 5305, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               6.2166705 = idf(docFreq=240, maxDocs=44421)
               0.0625 = fieldNorm(doc=5305)
         0.16476029 = weight(abstract_txt:auskunft in 5305) [ClassicSimilarity], result of:
           0.16476029 = score(doc=5305,freq=1.0), product of:
             0.344218 = queryWeight, product of:
               2.2463095 = boost
               7.6584163 = idf(docFreq=56, maxDocs=44421)
               0.020008983 = queryNorm
             0.47865102 = fieldWeight in 5305, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               7.6584163 = idf(docFreq=56, maxDocs=44421)
               0.0625 = fieldNorm(doc=5305)
       0.2 = coord(5/25)
   

5. Carter-Sigglow, J.: ¬Die Rolle der Sprache bei der Informationsvermittlung (2001) 0.08

   0.07620136 = sum of:
     0.07620136 = product of:
       0.6350113 = sum of:
         0.077178195 = weight(abstract_txt:commerce in 6882) [ClassicSimilarity], result of:
           0.077178195 = score(doc=6882,freq=1.0), product of:
             0.1420076 = queryWeight, product of:
               1.0202194 = boost
               6.9565353 = idf(docFreq=114, maxDocs=44421)
               0.020008983 = queryNorm
             0.5434793 = fieldWeight in 6882, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               6.9565353 = idf(docFreq=114, maxDocs=44421)
               0.078125 = fieldNorm(doc=6882)
         0.08854823 = weight(abstract_txt:gerecht in 6882) [ClassicSimilarity], result of:
           0.08854823 = score(doc=6882,freq=1.0), product of:
             0.15563303 = queryWeight, product of:
               1.0680429 = boost
               7.282627 = idf(docFreq=82, maxDocs=44421)
               0.020008983 = queryNorm
             0.56895524 = fieldWeight in 6882, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               7.282627 = idf(docFreq=82, maxDocs=44421)
               0.078125 = fieldNorm(doc=6882)
         0.46928492 = weight(title_txt:informationsvermittlung in 6882) [ClassicSimilarity], result of:
           0.46928492 = score(doc=6882,freq=1.0), product of:
             0.16625655 = queryWeight, product of:
               1.1038935 = boost
               7.5270805 = idf(docFreq=64, maxDocs=44421)
               0.020008983 = queryNorm
             2.8226552 = fieldWeight in 6882, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               7.5270805 = idf(docFreq=64, maxDocs=44421)
               0.375 = fieldNorm(doc=6882)
       0.12 = coord(3/25)