Document (#21645)

Author

Moore, B.J.

Title

From reference class to reference desk : one year later

Source

North Carolina libraries. 56(1998) no.3, S.105-109

Year

1998

Abstract

A reference librarian discusses and compares the experience in reference work in academic libraries and public libraries. Focuses on the issue of how much of the work involved in solving reference work queries should be done by the reference staff and how much by the library user. Notes the degree to which public library users tend to expect reference staff to take on a larger share of the work and expect public library reference staff to offer a 'drive through', 'pick up window' reference service

Theme

Informationsdienstleistungen

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