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Manzo, B.; Cooksey, E.: 'Panic is setting in' : reference desk logs are revealing (1996)
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Summerhill, K.S.: ¬The high cost of reference : the need to reassess services and service delivery (1994)
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Kenney, A.R.; McGovern, N.Y.; Martinez, I.T.; Heidig, L.J.: Google meets eBay : what academic librarians can learn from alternative information providers (2003)
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