Document (#19425)

Author

Richardson, J.V.

Title

Question master : an evaluation of a Web-based decision-support system for use in reference environments

Source

College and research libraries. 59(1998) no.1, S.29-37

Year

1998

Abstract

Designed for librarians, Question-Master (QM) is a decision support system automating some of the more routine, fact type reference questions encountered in libraries. A series of Web pages guides librarians through a set of clarifying questions before making recommendations of an appropriate electronic or relevant print resource from WorldCat, the OCLC Online Union Catalog. The goal is to improve the accuracy of reference transactions, which in turn should lead to increased end user satisfaction. Based on usability studies of QM's biographical module, the study found that, although the system was easy to use, its usability could be improved in several ways. Its ability to answer questions was 100%, with an accuracy rate of 66%. In addition, QM's accuracy was substantially better than most reported studies of real reference environments and certainly better than the Internet results of 20% for HotBot and 30% for AltaVista

Footnote

Vgl. auch: http://purl.org/net/Question-Master

Theme

Informationsdienstleistungen

Object

Question-Master

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