Document (#11682)

Author

Roy, L.

Title

Reference accuracy

Source

Reference librarian. 1995, nos.49/50, S.217-227

Year

1995

Abstract

Explores aspects of accuracy in the reference setting. Accuracy is defined in terms of correctness and precision as measured against some benchmark. Some factors that migth influence accuracy are identified: education, attitude, reference setting, reference collection, the nature of the request, and the library user. Presents some assumptions that challenge the use of accuracy as a gauge of reference success. The context in which accuracy is discussed is largely that of question answeing rather than library use instruction or the creation of bibliographies

Theme

Informationsdienstleistungen

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