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Horner, J.; Michaud-Oystryk, N.: ¬The efficiency and success rates of print ready references vs online redy reference searches in Canadian University Libraries (1995)
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Cloughley, K.: Digital reference services : how do the library-based services compare with the expert services? (2004)
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White, R.W.: Belief dynamics in web search (2014)
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Havener, W.M.: Answering ready reference questions : print versus online (1990)
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Klavans, K.; Boyack, K.W.: Which type of citation analysis generates the most accurate taxonomy of scientific and technical knowledge? (2017)
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