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Göcke, M.: Kundenorientiertes Qualitätsmanagement bei Informationsdienstleistern (1999)
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Kowalski, M.: Von der technischen Redaktion zum Qualitätsmanagement (1995)
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Berberich, S.; Weimar, A.: Kunde und Katalog : Qualitätsmanagement für Katalogdienstleistungen (2005)
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Hein, A.: Kosten und Nutzen : Qualitätsmanagement für Websites - von früher bis heute (2005)
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Schwuchow, W.: Qualitätsmanagement für Informationsdienste (1993)
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