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  1. Durrance, J.C.: Community information services : an innovation at the beginning of its second decade (1984) 9.62 
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  2. Durrance, J.C.: Reference success : does the 55 percent rule tells the whole story? (1989) 9.62 
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  3. Durrance, J.C.: Factors that influence reference success : what makes questioners willing to return? (1995) 9.62 
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  4. Durrance, J.C.: Information needs : old song, new tune (1989) 9.62 
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  5. Fisher, K.E.; Durrance, J.C.; Hinton, M.B.: Information grounds and the use of need-based services by immigrants in Queens, New York: : a context-based, outcome evaluation approach (2004) 9.62 
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  6. Pettigrew, K.E.; Durrance, J.C.; Unruh, K.T.: Facilitating community information seeking using the Internet : findings from three public library-community network systems (2002) 9.62 
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  7. Durrance, J.C.; Fisher, K.E.: Determining how libraries and librarians help (2003) 9.62 
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