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International aspects of reference and information services (1987)
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¬The publishing and review of reference sources (1987)
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Reference services for children and young adults (1983)
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Reference services in archives (1986)
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Reference services in the 1980s (1982)
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Reference services today : from interview to burnout (1987)
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Planning for online search service in sci-tech libraries (1981)
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Serving end-users in sci-tech libraries (1984)
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Video to online : reference services in the new technology (1983)
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Gloeckner-Rist, A.; Lehmler, W.; Wettler, M.: Endnutzerrecherchen in bibliographischen CD-ROM-Datenbanken (1989)
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Christ, P.: Vom Verwaltungsroboter zum 'Medium'? : der 'offene Computer' in Böblingen (1989)
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Dost, C.: ¬Der Informationsdienst im System der Stadtbibliotheken Duisburg und Köln : eine vergleichende Untersuchung der Konzeptionen und der Informationsbestände (1985)
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Schmidt, R.: ¬Der Modellversuch Informationsvermittlung : Erwartungen, Ergebnisse, Erfahrungen (1988)
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Oberhauser, O.: ¬Das Auskunftsinterview im Kontext des Online Information Retrieval : ein Überblick aus bibliothekarischer Sicht (1987)
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Gurnsey, J.; White, M.: Information consultancy (1988)
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Grogan, D.: Grogan's case studies in reference work : Vol.1-6 (1987)
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Haywood, T.: ¬The withering of public access (1989)
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Sieburth, J.F.: Online search services in the academic library : planning, management, and operation (1988)
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