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Schiller, H.: Zu den Informationsaufgaben der allgemeinen öffentlichen Bibliotheken (1965)
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Schwarz, L.: Informationsaufgaben der allgemeinen öffentlichen Bibliotheken (1967)
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Wiegand, D.: ¬Die Informationsfunktion einer Universitätsbibliothek : Institutionalisierungsgrade der Auskunftstätigkeit (1967)
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Zenker, H.; Bleul, I.: ¬Die Informationstätigkeit in staatlichen allgemeinen öffentlichen Bibliotheken : Grundsätze und Empfehlungen (1969)
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Crum, N.J.: ¬The librarian-customer relationship (1969)
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Jahrmann, W.: Informationsarbeit in der öffentlichen Bibliothek : Erfahrungen mit Studenten und Oberstufenschülern (1969)
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Leser sind auch Menschen oder Traktat von der idealen Bibliothekarin (1962)
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Wiegand, D.: ¬Die Auskunftspolitik von Universitätsbibliotheken Studierenden gegenüber (1967)
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Galvin, T.J.: Teaching reference with case studies : an interim report (1965)
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Taylor, R.S.: Question negotiation and information seeking in libraries (1968)
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