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Call, K.: Auskunftsinterview und Auskunftsprotokoll (1974) 1.00
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Horn, R.: Why they don't ask questions (1974) 1.00

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Lynch, M.J.: Reference interviews in public libraries (1978) 1.00
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Informationsvermittlung 1988 : Bestandsaufnahme, Probleme, Analyse, Trends; Bericht über das gemeinsame Projekt der IuD-Kommission des Dbi und der FH Hannover, FB BID im WS 1988/89 und SS 1989. (1989) 1.00
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Cole, P.F.: ¬The analysis of reference question records as a guide to the information requirements of scientists (1958) 1.00
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Anderson, B.: CD-ROM LANs : a new challenge for reference librarians (1992) 1.00
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West, S.M.: Information delivery strategies and the rural student (1992) 1.00
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Kuhlthau, C.C.: Developing a model of the library search process : cognitive and affective aspects (1988) 1.00
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Neißer, H.F.: Öffentliche Bibliotheken als Informations- und Medienzentrum (1992) 1.00
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Hombeck, P.: Elektronisches Bürgerinformationssystem in Bremen-Neustadt (1992) 1.00
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Bittner, E.: CD-ROM Datenbanken : vom Angebot über die Benutzer-Einführung zur Erst-Recherche (1993) 1.00
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Jordan, J.; Brintle, L.: Coalition for communication : developing a public communication system (1993) 1.00
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Regier, H.: Neue Technologien in Öffentlichen Bibliotheken : ein Projekt des Kultusministeriums im Land Nordrhein-Westfalen (1992) 1.00
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Materialien zum Informationsdienst I : Informationsfragen aus der Stadtbibliothek Duisburg (1972) 1.00
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Library bibliographic networks in Europe : a LIBER directory (1992) 1.00
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Reference and information services : an introduction (1991) 1.00
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Biener, M.E.: Community information service als Dienstleistung der Öffentlichen Bibliotheken in England (1988) 1.00
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Capurro, R.: Öffentliche Bibliotheken in der Informationsgesellschaft (1988) 1.00
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Delin, P.: Elektronisch informieren (1991) 1.00

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Devant, R.: ¬Der Informationsdienst in den Öffentlichen Bibliotheken der Bundesrepublik Deutschland : Entwicklung und Stand (1986) 1.00
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