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Albrecht, R.: Benutzersupport via Chat : Ein Praxis- und Erfahrungsbericht der HeBIS-Verbundzentrale (2012)
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Homann, B.: ¬Der Rechercheassistent BibTutor : Informationskompetenz erwerben beim Recherchieren (2006)
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Hehl, H.: ¬Die elektronische Bibliothek : Literatursuche und Literaturbeschaffung im Internet (1999)
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Hoepfner, I.: Zielorientiert ans Werk : Das neue Schulungsangebot der Universitätsbibliothek Dortmund (2003)
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Kaltenborn, K.-F.: Endnutzerrecherchen in der CD-ROM-Datenbank Medline : T.1: Evaluations- und Benutzerforschung über Nutzungscharakteristika, Bewertung der Rechercheergebnisse und künftige Informationsgewinnung; T.2: Evaluations- und Benutzerforschung über Recherchequalität und Nutzer-Computer/Datenbank-Interaktion (1991)
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