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Kraß, U.: Auskunftsdienst im Dreyeckland (1993) 1.00

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Derr, R.L.: Questions: definitions, structure, and classification (1985) 1.00
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Does this completely answer your question? : color, 16 min (1992) 1.00
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Libraries and information service today : the yearly chronicle (1991) 1.00
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Reference and information services : a reader for the nineties (1991) 1.00
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Nohr, H.: Buch - Computer - Bibliothek (1992) 1.00

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DATEX-J: neuer Mehrwertdienst der Telekom (1993) 1.00

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Informationsdienste für Handel und Industrie / Information services for industry : Workshop Hatfield 1989. Arbeitspapiere (1989) 1.00
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Jahoda, G.; Braunagel, J.S.: ¬The librarian and reference queries : a systematic approach (1980) 1.00
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Lynch, M.J.: Reference interviews in public libraries (1978) 1.00
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Markey, K.: Levels of question formulation in negotiation of information need during the online presearch interview : a proposed model (1981) 1.00
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Derr, R.L.: Information seeking expressions of users (1984) 1.00
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Derr, R.L.: ¬A conceptual analysis of information need (1983) 1.00
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Elsweiler, D.; Hammwöhner, R.; Wolff, C.: Informationsverhalten als Forschungsgegenstand (2015) 1.00
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Höfer, O.: Auskunftsdienst in wissenschaftlichen Universalbibliotheken (1982) 1.00
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Thun, H.-P.: ¬Der Informationsdienst der Öffentlichen Bibliothek (1971) 1.00
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Bucknall, T.; Mangrum, R.: U-search : a user study of the CD-ROM service at the University of North Carolina at Chapel Hill (1992) 1.00
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Hattery, M.: Videotex in the US in 1991 (1991) 1.00

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Allan, A.: Library malpractice suit : could it happen to you? (1976) 1.00
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Machovec, G.S.: WAIS: Wide Area Information Servers (1992) 1.00
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