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  1. Owen, T.: Success at the enquiry desk (1996) 9.50 
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  2. Buckland, M.: Redesigning library services : a manifesto (1992) 9.50 
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  3. Owen, T.: Success at the enquiry desk : Successful enquiry answering - every time (1998) 9.50 
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  4. Grogan, D.: Practical reference work (1992) 9.50 
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  5. Reference and information services : an introduction (2001) 9.50 
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  6. Reference and information services : an introduction (1995) 9.50 
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  7. Duckett, R.J.; Walker, P.; Donnelly, C.: Know it all, find it fast : an A-Z source guide for the enquiry desk (2008) 9.50 
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