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Miller, J.P.; Rholes, J.M.; Wielhorksi, K.: Planning reference service points : a decision-making model (1993) 1.00
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Hart, J.L.; Miller, J.P.: Migrating databases : CD-ROM vs. the Internet (1997) 1.00
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Benefiel, C.R.; Miller, J.P.; Ramirez, D.: Baseline subject competencies for the academic reference desk (1997) 1.00
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