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Martin, K.: Understanding the forces for and against electronic information publishing : it's six-of-one and half-dozen of the other (1994)
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Cline, P.: Confessions of a reference technophile (1993)
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Darrah, B.: Surfing the stacks in an electronic age (1998)
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Havener, W.M.: Answering ready reference questions : print versus online (1990)
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McCarthy, C.A.; Krausse, S.C.; Little, A.A.: Expectations and effectiveness using CD-ROMs : what do patrons want and how satisfied are they? (1997)
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