Search (2 results, page 1 of 1)

  • × author_ss:"Basch, R."
  1. Basch, R.: May I help you? : Customer service beyond. (1990) 4.07 
    4.07295 = weight(theme_ss:Informationsdienstleistungen in 5780) [ClassicSimilarity], result of:
  4.07295 = fieldWeight in 5780, product of:
    1.0 = tf(freq=1.0), with freq of:
      1.0 = termFreq=1.0
    4.07295 = idf(docFreq=2055, maxDocs=44421)
    1.0 = fieldNorm(doc=5780)
    Theme
    Informationsdienstleistungen
  2. Basch, R.: Electronic information delivery : ensuring quality and value (1995) 4.07 
    4.07295 = weight(theme_ss:Informationsdienstleistungen in 6931) [ClassicSimilarity], result of:
  4.07295 = fieldWeight in 6931, product of:
    1.0 = tf(freq=1.0), with freq of:
      1.0 = termFreq=1.0
    4.07295 = idf(docFreq=2055, maxDocs=44421)
    1.0 = fieldNorm(doc=6931)
    Theme
    Informationsdienstleistungen

Types