Document (#14781)

Author

Basch, R.

Title

May I help you? : Customer service beyond.

Source

Database Searcher. 6(1990) H.6, S.14-17

Year

1990

Abstract

Analyses the response of a customer service and user's problems. The following on-line services and data basae producers were surveyed: Mead Data Control. DIALOG Information Services, Information Access Company, Data-Star, and NewsNet. Official customer services are provided in a variety of ways. In smaller and geographically dispersed organisations several services sponsor user groups and gatherings.

Theme

Informationsdienstleistungen

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