Document (#11033)

Author

Archdale, G.H.

Title

Tourism information services in the electronic age : worldwide trends and developments

Source

Online information 94. Proceedings of the 18th International Online Meeting, London, 6-8 Dec 1994. Ed. by D.I. Raitt et al

Imprint

Oxford : Learned Information

Year

1994

Pages

S.629-636

Abstract

Considers the opportunities of growing online information resources for information intensive business such as travel and tourism, and the challenges that they pose for traditional suppliers such as National Tourist Offices. Examines the current usage of information technology by the travel and tourism industry, and issues arising for publishers and National Toursm Organisations, as well as examples of current international activity. Customer requirements for information as well as constraints on the commercial development of tourism information services are highlighted. Describes and evaluates recent initiatives using online services in this area in the context of effective customer service and commercial viability

Theme

Informationsmittel

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